Regional Cleaning Business Lead | FIFO | 86 Roster | Western Australia

Sodexo are currently seeking a Regional Cleaning Business Lead to join the team in a permanent full-time capacity working across our IFMS contract on site 8 days on 6 days off.

The purpose of this role is to be a subject matter expert to provide continuous improvement and innovation for Accommodation Room Standards and site cleaning activity. Ensure all cleaning segments of the site service delivery are aligned with best practice and business processes while working collaboratively with Administration teams to support integrated service delivery outcomes. Act as an internal consultant to provide strategic and practical advice and training to improve contract performance. Lead structured onboarding capability development and quality assurance governance to ensure consistent cleaning across the IFMS portfolio.

Responsibilities:

• Ensure that Sodexo receives positive feedback from all stakeholders by driving a customer centric approach to service and by committing to continuous improvement of our service output.
• Train Cleaning leaders across sites to ensure that they all demonstrate the IFMS collaboration model behaviours.
• Continuously searching for and improving ways of working to minimise cost and increase effectiveness.
• Meet agreed deadlines and ensure key stakeholders satisfied with the level of service. Ensure quality health safety environmental and compliance targets are met or exceeded.

Job Scope

• Consistent application and control of cleaning activity to support the accommodation site portfolio.
• Enhanced resident experience through continuous service improvement and innovation.
• Reporting to the Operations Excellence Manager with direct engagement to the Regional Manager of Operations and extended Village Leadership Team.
• Supporting an on-site rotational 8:6 roster with Sodexo Support Centre visitation required at minimum of one day per swing or as directed by the Operations Excellence Manager.
• Onboard and train personnel with limited understanding of system process and frontline duties ensuring completion of structured onboarding frameworks.
• Ensure consistency in cleaning practices adhering to Sodexo processes to effectively to embed and maintain standardisation across the portfolio.
• Continuously investigate and drive process improvement to reduce the administrative burden for customer facing administrators to enable service excellence.
• Drive ongoing review and development of streamlined work practices for the Site based teams and ensure they are standardised across portfolio.
• Providing expertise to assist in solving escalated operational issues.
• Support cleaning supervisors and teams appropriately to meet operational deadlines.
• Provide advice and recommendation for improving the supporting technology systems.
• As a leader demonstrate overarching commitment to health and safety and become a role model for Sodexos Managerial behaviours Diversity and Inclusion.
• Generate daily weekly monthly reports for regional cleaning targets and KPIs. Deliver target training interventions based on audit findings and KPI trends.
• Ability to create and manage Performance Improvement Plans for segment performance. Conduct structured quality assurance audits across sites to ensure compliance with cleaning standards.
• Maintain regional forecasting cleaning/accommodation reporting e.g. Perodical cleaning or administration data.
• Work collaboratively with Accommodation teams to support efficient room turnaround and readiness.
• Support alignment between room allocation planning and cleaning delivery capability across sites
• Training structured onboarding and adherence to Housekeeping Visual Standards ensuring competency and capability uplift across sites.

Qualifications :

Who are we looking for 

Were looking for someone who thrives in fast-paced high-volume environments; theres never a dull moment at Sodexo. 

You take pride in delivering work to the highest standard with excellent time management and teamwork skills andhave the ability towork independently and communicate with stakeholders at all levels. 

To be successful youll need:

• Minimum of 3-5 years experience in a similar role and/or as a site-based cleaning supervisor.
• Demonstrated expertise in managing remote site cleaning teams preferred.
• Experience in Accommodation cleaning services in remote locations.
• Experience with CRM and Power BI an advantage.
• A C Class Australian Drivers License.
• Demonstrate high level analytics and problem-solving skills.
• Ability to analyse and synthesis high volumes of data and present the information in meaningful and accurate reports.
• Expertise in identifying the key performance drivers of the business and developing benchmarks to assess and manage contract and service performance.
• Expertise in understanding key performance indicators of the contract then implement solutions.
• Success or remediate under-performance.
• Excellent customer service focus.
• Strong communication skills.
• Advanced excel skills.
• Familiarity with Dashboards and SharePoint.
• Work autonomously in remote locations.

Additional Information :

Why choose Sodexo
Sodexo is a people business employing over400000people worldwide and thousands in employees who personify Sodexos unique values of Service Spirit Team Spirit and Spirit of Progress are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; its a chance to be part of something greater because we believe our everyday actions have a big impact. With us you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals society and the planet. At Sodexowe are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age race sex ethnicity religion and beliefs and people with disabilities. 

We offer a competitive salarymany development opportunities and an outstandingbenefits and recognition program! 

How to apply 
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above please apply with your resume detailing relevant employmentexperienceandavailability. One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have. 

Submit your application today and become part of the Sodexo family!

Remote Work :

Yes

Employment Type :

Full-time