Principal Solutions Consultant

PagerDuty (NYSE:PD) is a leader in Digital Operations an always-on world organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation Cloud Migration and DevOps Modernization. Notable customers include GE Cisco Genentech Electronic Arts Cox Automotive Netflix Shopify Zoom DoorDash Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development IT Customer Service Security and other teams across the organization.

As the Principal Solutions Consultant for APAC you will be a key strategic leader and the technical face of PagerDuty across the APAC region. This is a high-impact role that sits at the intersection of Sales Product and Engineering. You wont just be selling a platform; you will be partnering with CTOs CIOs and VPs of Engineering at APACs most influential enterprises to redefine how they manage digital operations resilience and automation.

You will act as a bridge between our customers long-term strategic needs and PagerDutys product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud mentoring our high-performing technical sales teams and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Key Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events (e.g. AWS Summit Sydney Gartner IO) and through digital content white-papers and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the APAC markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex high-stakes enterprise opportunities in the ANZ region.
• Foster a local community of DevOps and SRE leaders sharing best practices on operational excellence incident response and the ethical application of AI in operations.
• Stay ahead of the curve on the APAC competitive landscape identifying market shifts and technical trends that PagerDuty can capitalize on.

Who You Are

• You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today but where it will be in 35 years.
• You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.
• You have a strong technical foundation. You understand the pains of the modern developer because youve lived them.
• You dont just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.

Minimum Qualifications

• 15 years of experience in technical leadership solutions architecture or product management within the SaaS DevOps or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at ASX 100 or equivalent global enterprises navigating complex organizations
• Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
• Deep domain expertise in at least three of the following: Incident Management SRE (Site Reliability Engineering) AIOps Cloud Native Architectures ITSM/ITIL or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across APAC and occasionally overseas.

Preferred Qualifications

• Active involvement in the Australian tech community (mentorship open-source contribution or local board positions).
• Experience navigating the regulatory landscape for Australian financial services (APRA) or government sectors as it relates to cloud resiliency.

Hesitant to apply

We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. While we offer flexibility within our established locations we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory Queensland South Australia Tasmania Western Australia
Canada: Alberta Manitoba Newfoundland Northwest Territories Nunavut PEI Quebec Saskatchewan Yukon
United States: Alaska Hawaii Iowa Louisiana Mississippi Nebraska New Mexico Oklahoma Rhode Island South Dakota West Virginia Wyoming
Candidates must reside in an eligible location which vary by role.

How we work

Our values guide how we support customers collaborate with colleagues develop products and foster a culture of belonging. They define not just our actions but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self Lead the Team Lead the Business and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development career promotion and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities prioritize their efforts and drive engagement and performance.

What we offer

As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including country-specific offerings on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role region and tenure

About PagerDuty

PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core PagerDuty empowers teams to detect and resolve issues in real time orchestrate complex workflows and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50 as well as approximately two-thirds of the Fortune 100 PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status. Your privacy is important to us. By submitting an application you confirm that you have read and understand PagerDutys .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.