Policy Officer Talent Pool Campaign

Policy Officer - Talent Pool Campaign

Clerk Grade: 07/08
Salary Range: $116981 - $129492 super
Location: Haymarket with hybrid work conditions 3 days in the office
Employment type: Creation of a Talent Pool to fill ongoing and temporary Policy Officer role vacancies (full-time or part-time) as they arise from time to time within the Portfolio Policy Team of the Policy Strategy & Governance Group in the Department of Customer Service

• Are you passionate about working on reforms that positively impact the lives of people andbusinesses in New South Wales
• Are you a strategic and critical thinker with experience in working on public policy projects
• Do you want to solve complex policy problems make changes to legislation and work oninnovative policy-related projects across regulatory issues digital innovation data andcustomer-centric services
• If you answered yes to these questions then you may want to join our Talent Pool.

About Us

The Department of Customer Service (DCS) is committed to championing the interests andperspectives of NSW citizens to deliver better customer service outcomes. DCS aims to deliverexcellence in customer service and digital leadership and regulatory reform for the people of NSW.

The Portfolio Policy Team is a central policy team responsible for leading complex policy andregulatory reform across the DCS policy portfolio. It consists of the Regulatory Reform stream andthe Digital Data and Customer stream.

The Portfolio Policy Team is a highly skilled team providing strategic policy advice to Ministers theDCS Secretary and senior executives. Team members gain exposure to senior decision-makers andshape policy strategy and legislation in the DCS Portfolio.

Team members work closely with DCS regulators including NSW Fair Trading the NSW BuildingCommission and the State Insurance Regulatory Authority as well as other agencies and businessunits within DCS such as Digital NSW and Service NSW.

In this role you will:

• Research and analyse policy issues to support evidence-based decision-making
• Develop practical innovative solutions to complex matters
• Draft clear concise and engaging reports policy advice and briefing materials
• Provide high-quality secretariat support to governance groups
• Contribute to project planning and delivery ensuring tasks are completed on time and to ahigh standard.

To be successful in this role you will have:

• Research and analysis expertise: you must be able to identify the type of data needed tounderstand a problem analyse information and make recommendations
• A delivery focus: you must be a motivated and proactive team player who completes worktasks on time and to a high standard
• Strategic problem-solving skills: you must have strong critical analysis skills. Experienceworking with legislation or in regulatory or insurance sectors is desirable but not essential
• Government sector expertise: you must understand or have aptitude to navigategovernment processes and business operations including Cabinet and legislativeprocesses
• Effective Communication: you must be skilled in writing reports and documents that areclear engaging and tailored to diverse audiences. Powerpoint skills are desirable but notessential
• Adaptability: you must be able to operate effectively in a complex sensitive and changingenvironment
• Continuous improvement commitment: you must be intellectually curious have a growthmindset and contribute to a continuous feedback culture.

We value diverse experience. Even if youre not sure you meet all requirements we encourage youto apply.

Why Join Our Talent Pool

• Flexible Working: We have a broad range of flexible working arrangements including flextime accrual for extra hours worked (for non-executive roles) based on a 35-hour standardweek
• Career Development: Were serious about the development of our team members throughon the job training and professional development opportunities
• Wellbeing Support: We work hard to create a safe and supportive environment
• Inclusive Culture: There are a range of staff-led networks you may join including theAboriginal Staff Advisory Committee Diversity & Inclusion Network and Young ProfessionalsNetwork.

How to Apply

Click Apply Online and submit your application including:

• A resume detailing relevant knowledge skills and experience (maximum 5 pages)
• A cover letter addressing how you meet the Talent Pool requirements and sharing yourmotivation for applying (maximum 2 pages)

If you need an adjustment during the recruitment process please notify us on your applicationform.

For enquiries please reach out to Rodrigo Sandoval Pimentel at

Salary Grade 07/08 with the base salary for this role starting at $116981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date:Friday September 25th 2026 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Unclear Seniority