Patient Services Manager

We are seeking a professional and empathetic Patient Services Manager to join our healthcare organization in Adelaide this role you will oversee patient services operations lead a dedicated team and ensure exceptional patient experiences while maintaining administrative excellence. You will serve as a key liaison between clinical staff administrative teams and patients fostering a supportive environment that prioritises patient satisfaction and organizational efficiency.

• Lead supervise and mentor a team of patient services representatives providing coaching and performance feedback to support professional development
• Manage patient scheduling registration and check-in processes to optimize workflow and minimize wait times
• Address and resolve patient complaints and concerns with professionalism and empathy implementing corrective actions as needed
• Coordinate with clinical and administrative departments to ensure seamless patient care delivery and information flow
• Develop and implement patient services policies and procedures that align with organizational standards and healthcare regulations
• Monitor key performance metrics and analyze data to identify opportunities for service improvement
• Oversee administrative tasks including documentation record management and compliance with healthcare requirements
• Train and onboard new staff members on patient services protocols and organisational expectations
• Maintain a welcoming and organized patient services environment that reflects organizational values
• Communicate effectively with patients staff and leadership to address concerns and share updates

Qualifications :

• Minimum 3 years of experience in patient services healthcare administration or a related customer-focused role
• Proven experience leading and supervising teams in a professional healthcare or service environment
• Strong interpersonal and communication skills both written and verbal
• Excellent organizational and time management abilities
• Demonstrated problem-solving and conflict resolution skills
• Proficiency with scheduling software electronic health records (EHR) systems and Microsoft Office applications
• Knowledge of healthcare operations patient care standards and compliance requirements
• Ability to multitask prioritise effectively and work in a fast-paced environment
• Customer service excellence with a patient-centered approach
• Preferred: Experience in an Australian healthcare setting or familiarity with Australian healthcare standards
• Preferred: Knowledge of healthcare compliance and regulatory requirements

Additional Information :

Our staff tell us it is the people they work with that makes them stay the Genea family. That and our exceptional success rates. It is pretty special working for one of Australias leading IVF clinics.

And whats in it for you

We know its important to look after our staff so Genea offers a number of perks including;

• Glow - Our online recognition and rewards portal. Access discounts at over 350 retailers as well as accessing recipes fitness classes and mindfulness sessions
• Learning and development  Ongoing opportunities for continuous education through Education Days internal development conference opportunities and companywide initiatives
• Certified Family Friendly workplace 2025/26 

Genea is committed to providing a workplace that is diverse equitable and inclusive. It is important to us that our hiring process is accessible and open to all we welcome applications from Indigenous Australians people with disability people from diverse cultural and linguistic backgrounds mature age workers and LGBTIQA people.

Please contact our recruitment team () if we can help with any reasonable adjustments to enable you to participate in the job application process

Remote Work :

No

Employment Type :

Full-time