Patient Liaison Officer

Taking care of people is our reason for being

At Sydney Adventist Hospital fondly known as the San caring for people is at the core of who we are. Its what drives us to deliver exceptional outcomes for our patients and its a shared sense of purpose that extends to everyone who works here.

When you join our team youll feel valued and supported by our strong commitment to learning flexibility great benefits and a positive culture of teamwork and cooperation.

Some of the exceptional benefits we offer include

• As a not-for-profit we offer salary packaging that can reduce the amount of tax you pay which can leave you with thousands of dollars more in your pocket.
• Discounted gym membership for you and your family using Fitness Passport
• Great on campus amenities including cafés gift shop florist and even a hairdresser
• We have many other benefits as well see a complete list when you meet us!

What you will be doing in this role

Reporting to the Director of Allied Health Rehabilitation & Projects this role will promote positive engagement with patients and families by maintaining clear supportive and transparent communication throughout the feedback and resolution process aligned with organisational standards.

Youll prepare and deliver reports on complaints compliments and feedback trends to managers clinical teams and oversight committees contributing to continuous improvement efforts. To ensure the consistent application of best practices youll provide coaching and training to managers and staff on complaints management and patient experience processes.

This role also involves coordinating patient engagement by recruiting managing and supporting a network of consumer representatives. These representatives offer valuable perspectives and insights that help guide decision-making in service delivery policy development and quality improvement initiatives.

This is a casual position covering shifts Monday Friday 8am 4pm. Ideally youd have availability to pick up and average of 1 shift per week and extra shifts on an ad hoc basis.

Who were looking for

To succeed in this role youll need strong consultation conflict resolution and negotiation skills. While healthcare experience is ideal whats most important is your excellent interpersonal skills and ability to work closely with stakeholders at all levels to resolve patient care concerns effectively.

Your resume should highlight the following:

• Experience engaging with consumers and resolving complaints.
• Strong problem-solving skills and the ability to manage complex priorities.
• Excellent written and verbal communication skills.
• Strategic thinking and independent decision-making with a patient-centred focus.
• Sensitivity tact and discretion in all interactions.
• Experience with change management and working both independently and as part of a team.
• Proficiency in Microsoft Office and database management.
• Understanding of patient- and family-centred care evidence-based practices and medico-legal concepts would be ideal as well as familiarity with National Standards hospital accreditation and quality improvement processes.

About Us

Adventist HealthCare Limited (AHCL) operates several businesses including Sydney Adventist Hospital (fondly known as the San) San Day Surgery Hornsby San Radiology & Nuclear Medicine and Sydney Adventist Hospital Pharmacy. The San is NSWs largest private hospital which was founded in 1903. We are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care. As a not-for-profit we continually reinvest in cutting-edge technology and facilities providing exceptional outcomes for our dedicated team of 2500 employees 1400 Accredited Medical Officers 300 volunteers and the community we serve

What to expect

Successful candidates will be required to complete a range of pre-employment checks and assessments. These vary and could include professional references functional questionnaire a national police check working with children check vaccination evidence among others.

How to apply

If you see yourself in this role then wed love to hear from you. Simply click on the Apply button and well keep you up to date on how your application is progressing.

Applications close 24 July 2026. Note that this is subject to change and applications will be reviewed as they are received and progressed to interview and appointed if deemed suitable. Therefore we encourage you to Apply Now to avoid disappointment.

If you would like to know more then please feel free to contact our Talent Acquisition Partner Olivia Jacobs on . Please note that no applications via email will be accepted.

Recruitment Agencies thanks for thinking of us. However we do not accept unsolicited calls or resumes from recruitment agencies.