PA26SACRRQ2001 Client Relationship Manager

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

About the job

Client Relationship Manager

Locations: Melbourne or Sydney Hybrid

Get To Know Us:

SS&C is leading the way. We continue to look for todays and tomorrows brightest talent those that embody a spirit to improve not only their lives but those around them. From college students to seasoned and experienced professionals we encourage you to apply. SS&C prides itself on hiring diverse honest dynamic individuals who value collaboration accountability and innovation to name a few.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
• Training: Hands-On Team-Customized including SS&C University
• Extra Perks: Discounts on fitness clubs travel and more!

The Client Relationship Manager role will be based out of our Sydney or Melbourne office and has the overall responsibility to lead growth activities covering the strategic and commercial management of existing client relationships.

This role is focused on a range of products and services including:

• A unit registry platform focused on enabling fund managers and transfer agencies.
• An enterprise digital platform for investors
• Fund administration services.

Role Responsibilities:

• Maintain and develop personal relationships with key and senior client contacts internally and externally.
• Ensure a detailed understanding of our clients and prospects business products strategy requirements and understand the impact on SS&Cs service offering.
• Ability to engage effectively at the C-suite level with SS&C clients demonstrating deep industry knowledge to build credibility and executive gravitas.
• Liaise with Leads and Heads of internal business areas to monitor and ensure timely and quality service provided.
• Achieve Year on Year Growth and individuals / team sales targets through understanding the financial drivers of stakeholders.
• Drive and lead capability workshops with clients through a deep understanding of SS&Cs products services and technologies and how these can add value to a clients business.
• Lead all commercial and contractual relationships for clients.
• Work with our clients and SS&C teams to always ensure customer satisfaction and communicate with internal stakeholders and Directors of any potential areas of concern.
• Senior point of contact for escalations and owns the resolution process from beginning to end.
• Drive process improvement and change through awareness of all clients change requests/projects and how they fit into their strategic roadmap of change.
• Responsible for provision of relevant information to client contacts and internal stakeholders in a timely manner and in an appropriate format.

Skills and Competencies:

• Curiosity and client outcomes focused.
• Demonstrate a high degree of autonomy.
• Credibility at and engagement at the executive level is nonnegotiable.
• Knowledge of Financial Services regulatory environment.
• A good understanding of the client service model business strategy structure and product offering.
• Excellent Communication skills.
• Good analytical skills.
• Good verbal reasoning and numeric skills.

What You Will Bring:

• Proven financial and numerical skills are a must and a deep understanding of P&L and revenue forecasting.
• Understanding of the fund management industry in Australia and fount middle and back-office operations
• Detailed knowledge of Transfer Agency and Fund Administration including Fund Accounting and associated services for fund managers
• 5 Years client relationship management experience.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.

Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.

Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.