Operations Technician

Were looking for an Operations Technician to join our Geospatial Content Operations team who
are the engine room behind Nearmaps Australian aerial capture program. This is a coordination
role sitting at the intersection of technical operations and logistics support.

This isnt a narrow single-discipline role. Youll be the connective tissue between our aircraft
operators in the field our logistics partners our dev and processing teams and our broader global
operations. On any given day you might be diagnosing a laptop issue remotely with an operator in
Brisbane coordinating a media return through our courier network or supporting our flight planner
with map exports. The work is varied the team is tight-knit and the impact is real.
What youll be doing

Monitoring our JIRA dashboards daily to track survey data chase outstanding returns and keep
the flow of capture media moving reliably between operators and our Barangaroo office. Youll be
responsible for keeping our operator fleet well stocked making sure each aircraft has everything it
needs before departure from capture media to cleaning supplies and courier satchels.

Youll work closely with our courier partners to manage logistics across our production fleet
support flight planning and be the first point of triage when operators run into issues on the
WhatsApp channels. Youll also handle physical tasks: receiving equipment shipments and
supporting camera dispatch for repairs. Theres an after-hours component too primarily weekends
but its brief responses not sustained work.

Once media arrives youll take ownership of the processing side downloading survey data
managing the processing queue through JIRA and keeping things moving through the pipeline.
Youll provide second-level QA support to our Poland-based GCO team reconciling flown
coverage against processed surveys identifying hardware anomalies and feeding observations
back to our Flight Operations team. Its methodical work that requires a sharp eye and an
understanding of how the pieces fit together across a global operation.

Qualifications :

Who were looking for

Think switched-on generalist:

Comfortable with computers beyond surface level. Windows is a must; Linux is a bonus
A clear communicator across different audiences
Autonomous. You dont need hand-holding to figure out what needs doing next
Physically capable of lifting and moving equipment up to around 25kg
Curious about how things actually work not just the task in front of you but the system
behind it

You might be coming from a customer service or technical support background and are ready for
more depth and variety in your work.

Experience
2-3 years in an operational logistics or technical support environment
Experience handling physical assets inventory or equipment management
Experience with ticketing or workflow tools such as Jira
Exposure to Linux or command line environments is a plus but not essential

Skills
Proficiency in Microsoft Office (Word Excel PowerPoint Outlook)
Comfortable working across multiple systems and learning new tools quickly
Strong attention to detail with the ability to manage competing priorities
Good written and verbal communication skills including the ability to produce reports and
progress updates
Comfortable adopting AI tools to improve personal productivity and workflow efficiency
Personal attributes
Curious and self-motivated. Takes initiative to understand how things work
Organised and meticulous with strong attention to detail
Adaptable and calm under pressure
Enjoys variety and is comfortable context-switching between different types of work
Rational and pragmatic. Deals with issues in a timely fashion
Not afraid to ask questions or raise issues
Enjoys communicating and working with a variety of people
Genuinely interested in learning about new technologies

Nice to have
A current drivers licence for occasional airport and storage runs
A background in tech GIS or operations

Sydney (Barangaroo) Full-time On-site

Additional Information :

Why youll love working at Nearmap:

We move fast we care about craft and were proud of what were building. If youre energised by turning hard problems into real-world impact wed love to meet you

In addition to your annual leave Nearmap offers:

• 4 extra YOU days off each yeartake a break no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policyexplore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• Monthly wellbeing and technology allowance.
• Annual flu vaccinations and skin checks.
• Hybrid flexibilitytruly flexible with no mandatory office days!
• A Nearmap subscription (naturally!).
• Unlimited snacks drinks and weekly catered lunches at the office
• Showers available for cyclists and gym enthusiasts.

At Nearmap you can chart your own career path and see where our journey together might take you. With complex and fascinating work to challenge and inspire you you might be surprised by the opportunities you discover. Weve got so much more to sharecome and explore with us!

Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

Remote Work :

No

Employment Type :

Full-time