Operation Manager

At Metcash youre part of something bigger. Weve got the heart of a small business with the strength and support of a big business.

When you join Metcash your work makes a real difference to independent businesses and local communities empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing values-led team

Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale convenience foodservice and QSR customers across Australia. Some of these brands include Campbells Superior Food Services Independent Grocers (NT) Mooloolah River Fisheries Sealanes Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

We have an exciting opportunity for an Operations Manager to join our Wholesale team in Townsville on a Full Time Permanent basis. Reporting to the Branch Manager you will lead the day-to-day warehouse and floor operations ensuring safe efficient and customer-focused service delivery. This role is responsible for achieving DIFOT outcomes managing operational performance developing team capability maintaining compliance and driving continuous improvement across the branch.

In this Role

• Lead the day-to-day warehouse and branch operations ensuring safe efficient and productive outcomes across all functions.
• Drive DIFOT performance and customer service excellence ensuring products are delivered accurately and on time to customers.
• Manage operational budgets resources and workforce planning activities to achieve financial and performance targets.
• Champion a strong safety culture by ensuring compliance with WHS COR HACCP and environmental requirements.
• Lead coach and develop supervisors and team members building capability and supporting succession planning initiatives.
• Foster strong relationships with customers suppliers and transport partners to deliver exceptional service outcomes.
• Identify and implement continuous improvement initiatives that enhance operational efficiency productivity and customer satisfaction.
• Oversee onboarding training and performance management processes to create a high-performing and engaged team

What are we looking for

• Demonstrated experience in a warehouse logistics Food Service or FMCG operations leadership role.
• Strong people leadership skills with a proven ability to motivate coach and develop high-performing teams.
• Experience managing transport providers logistics operations or third-party service partners.
• Sound commercial acumen with exposure to operational budgets cost control and P&L management.
• Solid understanding of warehouse operations supply chain processes and inventory management principles.
• Knowledge of safety compliance and industrial relations requirements including WHS and HACCP standards.
• Excellent communication and stakeholder management skills with the ability to build collaborative relationships at all levels.
• A proactive solutions-focused mindset with a passion for operational excellence continuous improvement and customer outcomes.

Whats on offer

Were proud to offer a workplace that supports your well-being growth and belonging:

Extra Leave: Enjoy a 5th week of annual leave 2 well-being days plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA )

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australias leading wholesale distribution company with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent family-owned businesses to shape vibrant communities. Through our food liquor and hardware pillars we help retailers become the Best Store in Their Town by providing merchandising operational and marketing support.

Were committed to diversity inclusion and sustainability and we welcome applicants from all backgrounds including First Nations. If you need support during the application process just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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