ASX: Powering Australias financial markets

Why join the ASX

When you join ASX youre joining a company with a strong purpose to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role youll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work click on the link to learn more.

are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations program delivery financial products investor engagement risk and compliance.

Were proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ inclusion promote gender equality accessibility and wellbeing inspire giving and volunteering and celebrate cultural and religious events creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality were committed to a fair and inclusive workplace where everyone can thrive.

• Administer ASX products and facilitate new listings including corporate actions in an environment of high customer focus and professionalism. This includes liaising with ASX listed entities and other product issuers.

• Collaborate as a team player to support customers through issue resolution scheduled maintenance upgrades and technical issues

• Champion the customer and manage customer queries ensuring alignment with the ASX Customer Communication Principles

• Engage and service a diverse range of customers inclusive of brokers custodians system vendors and regulators

• Compile maintain and report statistical information

• Accurate and comprehensive reporting of issues and their resolution

• Learn and familiarise yourself with ASXs BCP emergency procedures

• Identify and implement process improvements to reduce operational risk enhance the customer experience and develop technical change

• Review operational procedures and risk controls to meet internal and external audit requirements

• Project involvement and assist in the operationalisation of new products and services or technology upgrades

What you will bring:

Must have

• Previous experience in a fast paced deadline driven operational environment

• Experience in a customer facing role offering exceptional service

• Analytical experience involving the investigation of issues and problems identifying and documenting their solutions

• Knowledge of the Australian Financial Markets and related products

• Experience in highly complex data entry and analysis of market information

• Written communication skills with ability to summarise data

• Adherence to procedures and best practice

• Customer Driven & Delivery Focused be an advocate for our customers

• Attention to detail errors are minimised to deliver accurate outcomes.

• Demonstrates business acumen understands the big picture and impacts

• Collaboration can work with multiple stakeholders to deliver a common goal

• Calm under pressure can remain focused in times of stress

• Naturally inquisitive asks questions to ensure understanding

• Confident decision maker make straightforward decisions and know when to seek backup

• Great communicator able to get the message across in the best way

• Analytical thinker can evaluate information and seek a solution

• Team player support each other to achieve

• Collaboration can work with multiple stakeholders to deliver a common goal

Nice to have:

• Exposure to operational environments in financial industry

• Understanding of processes and systems relating to the capture storage and processing of market data content including corporate actions

• Awareness of ASX business and market operations

We make hiring decisions based on your skills capabilities and experience and how youll help us to live our values. We encourage you to apply even if you dont meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self please let us know at

At ASX Group our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks including reference and police checks completed as part of the on-boarding process.

To be considered for this position candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.