Night Manager Mercure Newcastle

We are seeking an energetic and enthusiastic Night Manager to ensure the smooth and efficient running of the Hotels overnight operation ensuring maximum guest satisfaction as well as the safety and security of the property. This is a part time role with 2 shifts per week working the overnight shift from 11pm - 7am.

What will you be doing

• Complete audits of daily revenue and postings making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out request handling and providing hotel information
• Settle and maintain guest accounts ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures

Qualifications :

Your Skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Clear and confident communication skills both written and verbal 
• Knowledge of Microsoft Outlook Microsoft Office and Opera Cloud
• Valid First Aid and RSA or willingness to obtain

Additional Information :

Whats in it for you

• An opportunity to Work Your Way Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Remote Work :

No

Employment Type :

Part-time