Night Manager

As Night Manager you will be responsible for managing the hotel in the absence of senior leadership maintaining a high standard of guest service and ensuring smooth overnight operations.  This is a hand-on role where you will lead from the front and support a small night team

• Effectively manage the daily reconciliation of the Hotels trading checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift
• Provide exceptional guest service handling enquiries check-ins/outs and guest concerns
• Coach mentor and inspire the Night Team to excel in their roles
• Ensure compliance with hotel Standard Operating Procedures (SOPs) and support the implementation training and continuous improvement of SOPs across night operations
• Oversee all hotel operations during the night shift (approx. 10.00pm 6:00am)
• Ensure the safety and security of guests staff and the property
• Respond to emergencies and manage incidents in a calm and professional manner
• Assist with Valet Parking as required
• Liaise with other departments to ensure seamless operations and prepare for the following day
• Maintain cleanliness and presentation standards across public areas
• Act as the main point of contact for guests overnight

Qualifications :

• Previous Night Audit and Leadership/Supervisory experience in the hotel industry (minimum 2 years)
• Proven leadership skills with the ability to mentor and motivate a team
• Strong problem-solving skills and the ability to work independently
• Clear and confident communication skills both written and verbal
• Ability to navigate through change and provide quick thinking solutions should problems arise
• A high level of attention to detail and organisational ability
• Confidence in handling financial reconciliation and reporting
• A guest-focused mindset and a passion for creating unforgettable experiences
• Are flexible and ready to embrace the rhythm of hospitality (including weekends and public holidays)
• Strong knowledge of Opera Cloud PMS (or similar systems)
• Current Responsible Service of Alcohol (RSA) Certificate and First Aid or an ability to attain
• Must hold a current full Tasmanian drivers Licence.  Manual licenses are viewed favourably but not essential

Additional Information :

Why join us

This isnt just a job its a chance to grow connect and be part of something global. 

At Novotel Devonport you dont just join a hotel you become a Heartist someone who brings heart to everything they do.

We offer:

• Accor ALL Heartist benefits Enjoy global discounts on accommodation and dining
• Family & Friends perks Share great experiences with those who matter most
• Accor Live Limitless loyalty program Earn rewards and status worldwide
• Learn Your Way Access industry-leading training and development to grow your career

Important to know

• You must have full working rights in Australia to be considered for this role
• Unfortunately we are unable to provide visa sponsorship

Remote Work :

No

Employment Type :

Full-time