New Claims (Lodgement) Customer Service Consultant

Ready for a role where customer service meets adventure Were on the lookout for passionate Part Time and Full Time Brand Ambassadors to join our growing team from late-September! Were based in central Maroochydore in our brand new office with some flexibility to work from home. No insurance experience required just great energy and a love of helping people!

The Rosters

To ensure were there to support customers with any adventure were looking to fill the below rosters with some flexibility available:

Full Time:

• Monday Friday with a start window of(37.5 hours per week)

Part Time:

• Monday Friday with a start window of(worked as 5x 5 hour shifts 25 hours per week)

Please note you will need to be able to complete at least 4 weeks full time onsite training Monday Friday.

Who we are (and why youll love it here!)

This is your chance to be part of something new from the very beginning! Were excited to be launching our first New Claims Lodgement team on the Sunshine Coast and were looking for passionate customer-focused people to join us on the journey. This is a great opportunity to learn the world of motor claims be part of a growing local team and build a rewarding career with plenty of support training and development along the way. Most importantly youll be helping customers through some of their most important moments when they need us most.

Through our brands Club 4X4 and KT Insurance we exist to protect the lifestyle of the outdoor adventurer its our purpose! Were passionate advocates for people to live their best life and that includes our employees!

Were not your standard insurance company selling standard policies. Think modified 4X4 or RVs & Caravans the vehicles that get our customers off the beaten track and enjoying our beautiful country. Whether its a full lap of Australia or a weekend escape from the rat race we love hearing about their adventures and their vehicles so we can help them adventure (and claim!) with confidence.

As a Claims Consultant youll be there for our customers when the unexpected happens. Whether theyre reporting an accident storm damage or another insured event youll help guide them through the claims process with empathy confidence and care. Youll gather the information needed to progress their claim answer questions and make sure customers feel supported every step of the way.

What youll be doing

In this fast-paced and rewarding role youll:

• Take inbound calls from customers reporting motor vehicle claims providing support and guidance from the very first conversation
• Support customers with their online lodgement through outbound call follow ups to support them to the next stage of their claims journey
• Gather claim information accurately and efficiently while showing empathy and understanding during what can be a stressful time
• Assess claim circumstances and lodge new claims in line with company processes and policy coverage
• Keep customers informed about the claims process and set clear expectations about next steps
• Work closely with internal teams and external partners to ensure claims are progressed smoothly
• Deliver exceptional customer experiences by balancing care accuracy and efficiency
• Learn all about our specialist products customers and claims processes through comprehensive training and ongoing support
• Be encouraged to provide feedback and suggestions to improve the customer and claims experience
• Actively contribute to an engaged collaborative and high-performing team environment
• Build meaningful relationships with customers who share a passion for travel adventure and the great outdoors

What will you bring to the role

• A genuine passion for delivering great customer service
• Customer service experience in any industry contact centre or insurance experience is a bonus but not a must
• Strong verbal and written communication skills
• Confidence using MS Office (Teams Outlook Excel) and navigating systems
• Energy resilience and a positive attitude
• Strong resilience and ability to empathise with customers
• A love for the great outdoors or adventure lifestyle is a plus but not essential

In return we offer:

• A competitive salary of $59000 plus superannuation (pro-rata for part time hours) with potential to earn a yearly bonus.
• Flexibility through a hybrid working environment including some work from home.
• An opportunity to engage with a variety of stakeholders and functions within the wider business.
• A role where you can make a significant impact towards people and business growth.
• Career training and personal development opportunities.
• Significant discounts on our insurance products.
• 12 weeks paid parental leave for primary carers
• A day off for your birthday!
• A supportive work environment with a fun culture.

Ready to take the next step in your career We want to hear from you! Well be in touch but if youve got any questions feel free to get in touch via