Manager, Scams Information Enrichment & Analytics

Help build the intelligence and analytics capability supporting Australias new approach to scam complaints.

AFCA is entering an exciting new chapter as we establish the Australian Scams Ombudsman under the Scams Prevention Framework. Were looking for an experienced analytics leader to build and lead a new team that will turn complex scam consumer and market information into practical insights that support effective complaint handling and decision-making.

This is a unique opportunity to combine scams fraud or financial crime expertise with analytics leadership while helping establish a new capability with real impact for Australian consumers and small businesses.

What youll be doing

As Manager Scams Information Enrichment and Analytics youll lead a multidisciplinary team of analysts and information specialists and shape how information and analytics are used across AFCAs Scams function.

Youll:

• Build lead and develop a new information enrichment and analytics team.
• Design and embed approaches that enrich scam complaints with relevant consumer entity sector and market information.
• Lead analysis to identify scam characteristics information gaps emerging trends and potential indicators of fraudulent or compromised claims.
• Develop trusted information and knowledge resources covering scam typologies regulated entities sectors payment pathways and scam activity.
• Lead consumer market and scam trend analysis to support operational strategic and regulatory reporting.
• Support the identification and escalation of potential systemic issues and reportable matters.
• Partner with AFCAs Data & Analytics teams on data platforms reporting governance advanced analytics and AI.
• Establish strong data quality privacy security and information-governance practices.
• Build strong partnerships across AFCA regulators and industry.

Qualifications :

Youll be an experienced people leader with a strong analytical mindset and a background in scams fraud financial crime or a related environment.

Ideally youll bring:

• Experience leading a data analytics fraud analytics risk analytics operational insights or comparable analytical team.
• Strong knowledge of scam typologies and multi-party scam pathways including banking telecommunications and digital platforms.
• Experience designing and embedding analytics or information-enrichment processes within an operational environment.
• Strong analytical and problem-solving capability across structured and unstructured information.
• Practical SQL skills including querying and reconciling data from multiple sources.
• An understanding of modern data platforms data warehouses or lakehouse environments.
• Experience with business intelligence and operational reporting tools such as Power BI or equivalent.
• Strong understanding of data quality governance privacy and security.
• The ability to translate complex data and technical findings into clear practical insights for operational and executive audiences.
• Strong stakeholder management skills and the ability to work across operational regulatory and technical environments.

Experience with complaint or case-management data ServiceNow Power BI APIs enterprise data platforms or analytical workflow design would be highly regarded.

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time