Manager Key Accounts Culinary + Cleaning

• Act as the key point of contact for Vasey RSL Care stakeholders on Morrison Living service delivery.
• Build a trusted proactive partnership with the client through regular communication transparent reporting and responsive issue resolution.
• Translate client expectations into clear operational priorities for catering cleaning and housekeeping teams.
• Lead regular account reviews covering service quality resident feedback compliance risks opportunities and agreed actions.
• Support tailored client conversations while maintaining alignment with national service standards and Compass Group capability.

• Oversee catering service performance with a focus on safe nutritious enjoyable and resident-centred dining.
• Work with culinary and site teams to maintain high standards in food presentation freshness temperature control and dining-room service.
• Support operational standards that improve the dining experience food safety efficiency and consistency.
• Monitor resident and client feedback relating to meals service dining environment and overall hospitality experience.
• Collaborate with relevant culinary and nutrition stakeholders to support menu quality service improvement and resident wellbeing.

• Ensure cleaning and housekeeping services are delivered consistently against agreed scope schedules presentation standards and compliance requirements.
• Promote standardised cleaning practices while allowing for site-specific requirements including work schedules equipment room types and presentation standards.
• Support the use of practical handbooks onboarding tools and daily reference materials for frontline cleaning and housekeeping teams.
• Work with supervisors and site leaders to address gaps in quality consistency equipment chemicals workflows training and auditing.
• Encourage safe efficient and sustainable cleaning practices including appropriate equipment use and ergonomic methods where applicable.

• Monitor service delivery against contract requirements scopes of work compliance obligations and client expectations.
• Ensure audit findings service issues resident feedback and corrective actions are tracked and closed out.
• Support digital task management quality assurance dashboards and reporting where systems are available.
• Provide clear reporting to the client and internal stakeholders on service performance risks trends and improvement actions.
• Promote safe work practices food safety hygiene chemical safety correct equipment use and operational accountability.

• Use resident feedback client feedback site observations and performance data to identify improvement opportunities.
• Drive initiatives that enhance resident satisfaction service consistency dining experience cleanliness comfort and trust.
• Support frontline engagement so team members understand the importance of service quality in an aged-care living environment.
• Identify opportunities to improve efficiency reduce waste strengthen compliance and improve the resident experience.
• Share learnings and improvement actions across relevant Morrison Living and Compass Group teams.

• Partner with site managers catering leaders cleaning supervisors frontline teams culinary stakeholders and support functions.
• Provide clear expectations and practical guidance to site teams.
• Support training onboarding and coaching for new and existing team members.
• Foster a service culture that is safe respectful resident-focused and accountable.
• Escalate operational risks early and coordinate practical solutions with the client and internal teams.

• Strong client relationship and confidence in Morrison Living service delivery.
• Improved resident satisfaction with food dining-room service cleanliness and overall hospitality experience.
• Consistent achievement of agreed catering cleaning and housekeeping standards.
• Improved audit outcomes and timely closure of corrective actions.
• Clear operational visibility through reporting reviews and agreed action plans.
• Improved frontline consistency through training onboarding and standardised resources.
• Reduced repeat service issues and stronger operational accountability.
• Safe compliant efficient and resident-centred service delivery.

• Experience in key account management contract management hospitality catering cleaning facilities services aged care retirement living healthcare or related sectors.
• Strong client relationship and stakeholder management skills.
• Understanding of catering dining service cleaning housekeeping hygiene safety and compliance expectations.
• Ability to review service data audits feedback and operational issues and convert them into practical action plans.
• Strong communication escalation reporting and problem-solving capability.
• Experience working with site-based teams and supervisors.
• Commitment to resident wellbeing dignity service quality safety and continuous improvement.

• Aged-care or senior-living hospitality environments.
• Food safety cleaning standards infection control and resident-centred service principles.
• Digital task management audit dashboard or reporting systems.
• Standardised cleaning frameworks equipment standards onboarding tools and service handbooks.

The Benefits

You will have the support infrastructure systems and processes you would expect from a global organisation. As an employer of choice we recognise high performance and foster individual development. Additionally our employees enjoy the following benefits:

• Multiple salary packaging options to help your dollar go further
• Health and wellbeing employee benefits to help look after you
• Immediate access to 100 retail discounts accessible from your mobile
• Recognition programs including service and safety awards regular team events site-based benefits and company discounts.
• Career development within a global organisation
• Ongoing training and development and career growth opportunities