Manager, Crew Systems & Business Analysis

• Lead critical systems optimisation and business analysis activity across Jetstars Workforce Planning function
• Influence strategic workforce decisions supporting Flying Operations and Cabin Crew
• Permanent opportunity based at our Melbourne Head Office

If youve ever thought about a career in aviation now is the perfect time to take off with Jetstar. Were looking for talented people who are passionate about making a meaningful impact solving complex problems and helping us continue to shape the future of low fares travel.

As Manager Crew Systems & Business Analysis you will play a key leadership role within Jetstars Workforce Planning team providing strategic analysis and systems expertise across Flying Operations and Cabin Crew. The role supports a crew workforce of approximately 4000 people and is accountable for the integrity configuration and optimisation of core planning systems including Jeppesen ALPAS and JBID/StarBid.

You will lead a specialist team across systems optimisation and business analysis ensuring the team delivers high-quality insights scenario modelling and recommendations to support business-critical decisions. This includes advanced what-if analysis workforce planning roadmap support enterprise bargaining analysis trade-off recommendations and long-range planning inputs across areas such as training headcount and simulator demand.

This is a highly collaborative role working closely with senior stakeholders across Workforce Planning Flying Operations Cabin Crew Employee Relations Networks & Scheduling and broader Qantas Group teams. Youll be encouraged to think innovatively challenge the status quo and balance commercial industrial and crew engagement considerations in your recommendations.

To be successful in this role you will bring:

• A business or aviation degree or equivalent industry experience
• 510 years experience in Airline Operations and/or Workforce Planning
• 35 years experience leading coaching and supporting a team
• Experience with crew scheduling or optimisation systems such as Jeppesen highly desirable
• Strong conceptual and analytical skills with the ability to interpret complex data and provide actionable insights
• Strong understanding of workforce planning systems and processes
• Sound knowledge of enterprise bargaining processes and frameworks
• Proven ability to lead technical specialists and subject matter experts across multiple disciplines
• Strong communication negotiation organisational and influencing skills at senior levels
• Commercial acumen and proven experience managing cross-functional initiatives and stakeholders

Your life at Jetstar is unlike any other

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

Theres a place for everyone at Jetstar:  For us travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements just reach out and let us know what you need.

Were Jetstar.  Lets takeoff together.

We cant wait to hear from you.

Applications close: Thursday 3rd September 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship

Remote Work :

No

Employment Type :

Full-time