L2 EUC Desktop Engineer
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary: We are looking for an experienced L2 EUC / Desktop Support Engineer to provide technical support for end users desktops laptops printers AV devices network connectivity and enterprise applications. The ideal candidate should possess strong troubleshooting skills and experience in handling onsite and remote IT support activities.
Key Responsibilities:
Troubleshoot Windows 10/11 OS hardware and software issues
Install configure and support desktops laptops and peripherals
Provide onsite and remote end-user support
Support Microsoft 365 applications including Outlook Teams OneDrive Word and Excel
Handle Active Directory tasks such as password reset account unlock and group management
Troubleshoot LAN/Wi-Fi/VPN and basic network connectivity issues
Configure and support printers scanners webcams headsets and USB devices
Support AV/Meeting room devices including Microsoft Teams Rooms and conference systems
Manage incidents and service requests through ServiceNow/Jira/Remedy
Maintain proper ticket updates documentation and SLA compliance
Coordinate asset management and hardware replacement activities
Required Skills:
Windows 10/11 support
Microsoft 365 & Teams support
Active Directory & Azure AD basics
SCCM / Intune knowledge
VPN and TCP/IP troubleshooting
Printer and peripheral support
Basic networking knowledge
BitLocker support
Remote support tools such as AnyDesk and TeamViewer
Preferred Skills:
Experience in VIP user support
Knowledge of ITIL process
Strong communication and troubleshooting skills
Required Skills:
Windows 10/11 support Microsoft 365 & Teams support Active Directory & Azure AD basics SCCM / Intune knowledge VPN and TCP/IP troubleshooting Printer and peripheral support Basic networking knowledge BitLocker support Remote support tools such as AnyDesk and TeamViewer
