JOCC Operations Controller

• Play a pivotal role in coordinating our network operations at our Jetstar Operations Control Centre (JOCC)
• Enjoy the flexibility of 24/7 shift work based at our Jetstar Head Office in Docklands
• Take off with exclusive employee perks including our world-class staff travel program

Takeoff with your next opportunity

Jetstars Operations Delivery team are nothing less than the nerve centre of our airline. All of our team members within our Operations Delivery team play a critical role in managing the logistics compliance and safety relating to daily movements of our aircraft team members and passengers.

As a JOCC Operations Controller you will be responsible for coordinating network operations. You will maintain a central safety focus balancing cost customer and commercial outcomes whilst ensuring the requirements of key stakeholders are not compromised. You will work to deliver network operations to schedule anticipate and proactively respond to foreseeable network disruption with a preventative approach and immediately triage and respond to unforeseeable network disruption.  

Reporting to the Operations Duty Manager you will be responsible for:

• Provide timely and accurate information and effectively communicate this across JOCC stakeholders.
• Monitor aircraft movements maintaining schedule integrity around on-time performance across AU/NZ domestic and international networks
• Co-ordinate with Maintenance Operations regarding maintenance implications from off-schedule operations
• Effectively co-ordinate operational requirements during disruptions while maintaining regular communication with downline ports.
• Ensure the safety and security of all people assets systems and procedures engaged in or associated with the airline through compliance with Jetstar policy & procedures
• Effectively communicate with the Customer Recovery Team regarding customer recovery and customer flow during periods of disruption

Ready for your next adventure  Were Searching For Someone Who:

• Bachelors Degree qualification in Aviation / Engineering Management (advantageous)
• Minimum 2 years experience knowledge and understanding of airline operations
• An understanding of relevant aviation legislation
• Demonstrated ability to deliver in demanding time-sensitive environments
• Resilience with the ability to cope well under pressure
• Is motivated and demonstrates a proactive approach to work
• Excellent communication skills including the ability to influence at all levels
• A high degree of attention to detail
• Intermediate or above proficiency with Microsoft Office suite specifically Excel and Word

Your Life At Jetstar Is Unlike Any Other

Put the craft in aircraft: Theres a new fleet of A321LR NEOs waiting for your arrival. Beyond Jetstar our teams get exposure to projects related to the Qantas Groups A320/1 B717 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

Theres a place for everyone at Jetstar: For us travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements just reach out and let us know what you need.

Were Jetstar. Lets takeoff together

Applications close: Sunday 19th July 2026. 

Remote Work :

No

Employment Type :

Full-time