Job Description: IT Support Engineer (On-Call/Freelance/Casual) Canberra
Greetings from EIL Global!
EIL Global is a leading IT services provider delivering End User Computing (EUC) IT Infrastructure Networking and Data Centre support across the Asia Pacific and EMEA regions. Headquartered in Adelaide Australia we partner with global enterprises to provide reliable onsite IT support across multiple countries.
We are currently seeking experienced IT Support Engineers with hands-on Audio-Visual (AV) support experience to provide on-call freelance and casual onsite IT support in Canberra.
Key Responsibilities
Provide onsite desktop support and troubleshoot hardware software and operating system issues.
Install upgrade configure and re-image Windows operating systems.
Diagnose and resolve issues related to desktops laptops printers and other IT peripherals.
Provide AV support for meeting rooms conference rooms and collaboration spaces.
Set up configure and troubleshoot AV equipment including projectors displays interactive screens microphones speakers and video conferencing systems.
Troubleshoot video conferencing platforms and meeting room technologies including Microsoft Teams Rooms or similar solutions.
Perform basic connectivity and AV signal troubleshooting to ensure seamless audio and video functionality.
Conduct basic network troubleshooting in LAN/WAN environments including routers switches and network connectivity.
Respond to service requests promptly while maintaining a high standard of customer service.
Document all support activities troubleshooting steps and resolutions accurately.
Coordinate with internal teams and client stakeholders to ensure smooth service delivery.
Requirements
Minimum 3 years of experience in IT support desktop support or field services.
Hands-on experience in Audio-Visual (AV) support and troubleshooting.
Practical knowledge of meeting room AV systems video conferencing equipment microphones speakers displays and projectors.
Experience supporting Microsoft Teams Rooms or similar video conferencing solutions is an advantage.
Strong skills in desktop hardware and software troubleshooting.
Good understanding of networking concepts including LAN WAN routers and switches.
Experience with Windows OS deployment imaging and break-fix support.
Excellent communication problem-solving and customer service skills.
Ability to work independently and manage onsite assignments.
Flexibility to provide on-call support based on project requirements.
Why Join EIL Global
Flexible on-call freelance and casual work opportunities.
Opportunities to work with leading enterprise clients across various industries.
Competitive compensation on a per-assignment basis.
Exposure to diverse IT infrastructure and AV technology projects.
Interested
Please share your updated CV with .
We look forward to hearing from you!
EIL Global IT Support and Infrastructure Services
At least 3 years of experience in IT support desktop support or field services Hands-on Audio-Visual (AV) support and troubleshooting experience Onsite desktop support and field service delivery Desktop laptop printer peripheral hardware software and operating system troubleshooting Windows OS installation upgrade configuration deployment imaging re-imaging and break-fix support Meeting room conference room and collaboration-space AV support Configuration and troubleshooting of projectors displays interactive screens microphones speakers and video conferencing systems Practical knowledge of meeting room AV systems and video conferencing equipment Microsoft Teams Rooms or similar video conferencing and collaboration solutions Basic audio/video signal and connectivity troubleshooting Basic LAN/WAN network troubleshooting Understanding of routers switches and network connectivity Prompt service request response and high-quality customer service Accurate documentation of support activities troubleshooting steps and resolutions Coordination with internal teams and client stakeholders Strong communication skills Problem-solving and diagnostic skills Ability to work independently and manage onsite assignments Flexibility and availability for on-call freelance casual or project-based support Ability to support enterprise clients and diverse IT infrastructure environments
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