IT Service Engineer – Level 3

ABOUT US

At MicrotechDPS we provide technology and advisory services that empowers and protects businesses.

As a progressive regionally embedded business technology partner we help our clients simplify complex IT challenges. Our multidisciplinary team delivers a range of services including IT hardware and software managed IT services IT projects managed print cyber security and digital transformation services to a diverse range of organisations.

We work collaboratively supporting one another and creating an environment where our team can do meaningful work and continue togrow.

ABOUT THE ROLE

As a Level 3 IT Engineer youll play a key role in helping our clients move from complexity to clarity.

Youll work alongside a collaborative and experienced team designing and delivering robust futureready IT solutions that give our clients confidence control and peace of mind. This is a handson senior technical role where your expertise directly shapes outcomes for our clientsand supports the continued growth of MicrotechDPS. Youll be trusted to lead solve complex problems and guide both clients and colleagues through technical challenges.

This role can be based in either our Wagga Wagga or Wodonga office with flexible hybrid work-from-home arrangements available.

WHAT YOULL BE DOING

• Leading the design and delivery of tailored client solutions aligned to business goals and technology strategies ensuring industry best practices are followed
• Acting as a technical escalation point diagnosing and resolving complex issues
• Overseeing the endtoend delivery of infrastructure projects including server and network implementations and migrations.
• Contributing to presales solution design supporting the sales team with clear technical guidance.
• Advising on current and emerging technologies and how they can be integrated to improve client outcomes.
• Mentoring and supporting other engineers sharing knowledge and lifting capability across the team

TECHNOLOGIES YOULL WORK WITH

Youll work across a modern and wellsupported technology stack including:

• Microsoft 365 and Microsoft Azure
• Autotask PSA and Datto RMM
• Datto BCDR and Veeam
• Fortinet and HPE Aruba

We dont expect you to be the expert on everything what matters most is your ability to learn adapt and problemsolve.

ABOUT YOU

Youre a senior engineer who is confident working across a variety of technologies has a solutions-focused mindset and enjoys helping others succeed.

You bring:

• Experience in a Managed Service Provider (MSP)environment or a strong understanding of MSP operations and diverse clientenvironments
• Advanced knowledge of: Windows Server Active Directory DNS and DHCP Micrososft 365 and Microsoft Azure Virtualisation (VMWare/Hyper-V)
• A solid understanding of IT infrastructure networking and modern cloud environments
• A valid Class C drivers licence
• A valid National Police Check or willingness toundertake.

Certifications (Desirable)

• Microsoft Certifications (MS-102 MD-102 AZ-104)
• Fortinet
• HPE Aruba
• Windows Server
• ITIL V4

WHY JOIN MICROTECHDPS

• A genuinely great culture welcoming supportive and built on trust.
• Meaningful work your expertise directly helps clients feel secure and in control of theirtechnology.
• Growth and opportunity were a fastgrowing impactdriven business and youll grow with us.
• Exposure to emerging technologies with the support to learn and apply them confidently.
• Competitive remuneration negotiable based on experience.
• A dedicated training budget to support your professional development.

HOW TO APPLY

Submit your resume and brief cover letter or contact us directly All applications are treated as private and confidential. To learn more about us go to