IT Desktop Support Engineer

Preferable.ai

Job Location:

Hervey Bay - Australia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Greetings

We are Eil Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data centre technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA regions

Currently we are looking for an experienced Full-Time / Independent Contractor Engineer for the below requirement.

Onsite Location: Torbanlea QLD 4662 Australia

Mode: Full time Contract Position

Work Mode: Onsite

Experience Requirement: Mandatory 5 years experience in EUC/Desktop Support

Job Description:

We are looking for an experienced L2 EUC / Desktop Support Engineer to provide technical support for end users desktops laptops printers AV devices network connectivity and enterprise applications. The ideal candidate should possess strong troubleshooting skills and experience in handling onsite and remote IT support activities.

Key Responsibilities:

Troubleshoot Windows 10/11 OS hardware and software issues

Install configure and support desktops laptops and peripherals

Provide onsite and remote end-user support

Support Microsoft 365 applications including Outlook Teams OneDrive Word and Excel

Handle Active Directory tasks such as password reset account unlock and group management

Troubleshoot LAN/Wi-Fi/VPN and basic network connectivity issues

Configure and support printers scanners webcams headsets and USB devices

Support AV/Meeting room devices including Microsoft Teams Rooms and conference systems

Manage incidents and service requests through ServiceNow/Jira/Remedy

Maintain proper ticket updates documentation and SLA compliance

Coordinate asset management and hardware replacement activities

Required Skills:

Windows 10/11 support

Microsoft 365 & Teams support

Active Directory & Azure AD basics

SCCM / Intune knowledge

VPN and TCP/IP troubleshooting

Printer and peripheral support

Basic networking knowledge

BitLocker support

Remote support tools such as AnyDesk and TeamViewer

Preferred Skills:

Experience in VIP user support

Knowledge of ITIL process

Strong communication and troubleshooting skills

If interested Please share your updated resume to with Subject Line "L2 EUC/Desktop-QLD" and Any references is also highly appreciated

Required Skills:

Desktop Support EUC Support End User Computing IT Support Engineer Deskside Support Field Support Engineer Microsoft 365 Active Directory Azure AD Intune SCCM ServiceNow Windows 11 VPN Support Printer Support Network Troubleshooting AV Support Teams Rooms VIP Support ITIL Onsite Support

Greetings We are Eil Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data centre technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA regionsCurrently we are ...