ISO Tech Lead

When you join ASX youre joining a company with a strong purpose to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role youll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

Want to know why we are a great place to work click on the link to learn more.

are more than a securities exchange!

The ASX team brings together talented people from a diverse range of disciplines.

We run critical market infrastructure with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations program delivery financial products investor engagement risk and compliance.

Were proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ inclusion promote gender equality accessibility and wellbeing inspire giving and volunteering and celebrate cultural and religious events creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality were committed to a fair and inclusive workplace where everyone can thrive.

Key purpose of the role:

The Application Support Lead is responsible for the operational leadership support stability resilience security and continuous improvement of ASXs SWIFT messaging and payments ecosystem including SWIFT Alliance Access (SAA) SWIFT Alliance Gateway (SAG) SWIFTNet connectivity HSM infrastructure PKI certificates and associated market-facing integrations.

The role provides technical leadership across SWIFT and financial messaging services ensuring production services meet availability performance cyber security regulatory and operational resilience obligations. The Application Support Lead acts as the senior technical escalation point for messaging incidents payment-processing issues connectivity outages certificate management releases and service improvement initiatives.

The role partners closely with application development infrastructure network cyber security architecture cloud operations SWIFT vendors and business stakeholders to ensure critical messaging and settlement services remain secure reliable resilient and fit for purpose.

This role includes rostered 24x7 on-call support and participation in planned weekend activities major incidents SWIFT upgrades infrastructure changes releases disaster recovery exercises and operational resilience testing.

Your responsibilities

Technical Leadership

• Provide technical leadership and subject matter expertise across SWIFT Alliance Access (SAA) SWIFT Alliance Gateway (SAG) SWIFTNet services financial messaging and supporting technologies.

• Act as the senior escalation point for complex SWIFT incidents message-processing failures connectivity outages security events and technical risk assessments.

• Lead end-to-end troubleshooting across applications SAA/SAG HSM and PKI services databases middleware networks operating systems AWS services and external interfaces.

• Drive root cause analysis and ensure permanent corrective actions are identified prioritised and implemented.

• Coach Application Support Analysts to build SWIFT AWS service management and operational support capability.

• Establish and maintain support standards operational procedures knowledge articles recovery instructions and support runbooks for SWIFT services.

Application Support

• Lead support activities for SAA SAG SWIFTNet connectivity HSM infrastructure certificate services messaging interfaces and associated financial market systems.

• Ensure availability performance resilience recoverability security and operational readiness across production disaster recovery and non-production environments.

• Monitor SWIFT message flows queues delivery status system health capacity certificate expiry connectivity and operational risk indicators.

• Drive proactive service improvements through automation AWS and application observability monitoring enhancements alert tuning and process optimisation.

• Coordinate disaster recovery business continuity SWIFT resilience and recovery validation activities including evidence capture and remediation of findings.

• Ensure operational acceptance criteria are met for new and changed SWIFT AWS and integrated services before production implementation.

Incident Problem & Risk Management

• Lead major incident response and coordinate restoration for business-critical SWIFT messaging payments and settlement service disruptions.

• Manage clear and timely stakeholder communications during incidents including engagement with SWIFT and third-party service providers where required.

• Facilitate post-incident reviews complete root cause analysis and ensure corrective and preventive actions are delivered.

• Identify operational technical cloud and cyber security risks and drive remediation activities.

• Support audit compliance regulatory and SWIFT Customer Security Programme activities affecting critical messaging services.

• Ensure known errors recurring messaging failures certificate risks and operational control gaps are tracked and managed effectively.

Project Delivery

• Lead planning testing implementation and early-life support for SWIFT software upgrades security patches infrastructure changes AWS releases and certificate renewals.

• Review changes to ensure appropriate risk assessment testing evidence implementation steps rollback plans security review and operational readiness.

• Coordinate deployments across application infrastructure network cyber security cloud operations SWIFT and vendor teams.

• Ensure solution designs incorporate supportability monitoring logging security resilience backup recovery and operational requirements.

• Drive the controlled transition of SWIFT and AWS-enabled services into BAU support.

Your experience and qualifications

Must have

• 10 years of experience in Application Support Production Support Site Reliability Engineering Messaging Infrastructure Support or Technology Operations supported by a degree or equivalent qualification in IT Computing Engineering Science or Mathematics.

• Demonstrated experience supporting business-critical high-availability financial messaging payments settlement or market infrastructure services.

• Strong hands-on experience supporting SWIFT Alliance Access (SAA) SWIFT Alliance Gateway (SAG) SWIFTNet services message routing and associated interfaces.

• Strong understanding of SWIFT FIN FileAct and InterAct services MT and ISO 20022 messages message lifecycle acknowledgements queues routing reconciliation and recovery.

• Experience supporting SWIFT security components and controls including PKI certificates HSM technologies cryptographic key management access controls and certificate lifecycle management.

• Strong AWS application support experience across EC2 RDS VPC Route 53 Elastic Load Balancing Auto Scaling CloudWatch Systems Manager IAM Secrets Manager KMS S3 AWS Backup and multi-Availability Zone architectures.

• Proven ability to troubleshoot hybrid and distributed services across AWS networks operating systems middleware databases application layers and external integrations.

• Demonstrated experience leading major incident resolution root cause investigations service restoration and problem management in high-pressure regulated environments.

• Strong understanding of disaster recovery operational resilience cyber security backup and recovery capacity management and service continuity planning.

• Experience planning and implementing complex SWIFT releases security patches certificate renewals cloud changes and technology upgrades.

• Proven ability to mentor support analysts provide technical leadership and uplift team capability across SWIFT and cloud operations.

• Strong stakeholder and vendor management skills with the ability to engage effectively with business operations infrastructure network cyber security cloud architecture SWIFT and service providers.

• Experience working within ITIL-based service management frameworks and willingness to participate in an on-call roster and lead critical out-of-hours activities.

Nice to have

• SWIFT Certified Administrator accreditation or equivalent hands-on experience administering SAA SAG Alliance Web Platform or related SWIFT services.

• Experience supporting SWIFT Customer Security Programme controls security assessments audit evidence and remediation activities.

• Experience with Thales Entrust or comparable HSM technologies and enterprise PKI services.

• AWS Associate or Professional certification and experience supporting secure highly available AWS production workloads.

• Experience with observability and performance platforms such as CloudWatch Splunk Dynatrace AppDynamics Lightstep or ServiceNow Observability.

• Strong scripting and automation capability using Python PowerShell Bash Ansible SQL or similar technologies.

• Knowledge of Infrastructure as Code and deployment technologies such as Terraform CloudFormation GitHub Actions Jenkins or GoCD.

• Experience with APIs Kafka middleware enterprise messaging container platforms Kubernetes OpenShift or Docker.

• Experience supporting settlement payments custody collateral management or financial market infrastructure platforms.

• ITIL certification and relevant cloud security infrastructure or messaging certifications.

• Experience working in Agile DevOps or Site Reliability Engineering environments and driving automation and continuous improvement.

We make hiring decisions based on your skills capabilities and experience and how youll help us to live our values. We encourage you to apply even if you dont meet all the criteria of this role.

If you need any adjustments during the application or interview process to help you present your best self please let us know at

At ASX Group our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks including reference and police checks completed as part of the on-boarding process.

To be considered for this position candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.