Internal Digital and Communications Advisor

At AFCA our people are at the heart of everything we do. Behind every great employee experience is access to the right information at the right time in the right place.

Were looking for an Internal Digital and Communications Advisor to join our Communications & Brand team on a 10-12 month contract. This is an opportunity to take ownership of AFCAs intranet and employee digital experience shaping how more than 1500 employees connect collaborate access knowledge and stay informed.

If youre passionate about SharePoint internal communications digital content and creating intuitive online experiences this is your chance to make a visible impact across the organisation.

Youll be responsible for helping transform AFCAs digital workplace creating engaging content improving knowledge sharing driving continuous improvement and enhancing the way employees experience our digital channels every day.

This is initially a 10 (possibly 12) month contract. 

What youll be doing:

• Own and enhance content across AFCAs intranet Knowledge Centre and employee-facing digital platforms.
• Create engaging news campaigns resources and communications that connect employees to what matters most.
• Build and maintain high-quality SharePoint pages and digital experiences that are intuitive user-focused and visually engaging.
• Partner with teams across the organisation to turn complex information into clear accessible content.
• Drive initiatives that improve how employees find access and share information.
• Support organisation-wide communication and change initiatives through digital channels.
• Coach and support content owners to create high-quality employee-focused content.
• Identify opportunities to improve processes content governance and user experience across AFCAs digital ecosystem.

Qualifications :

Were looking for someone who combines strong writing skills creativity and digital expertise. 

Youll have:

• Strong experience creating and managing content within SharePoint Online.
• A background in internal communications digital content employee communications or intranet management.
• Ability to work collaboratively with others and contribute positively to team culture and outcomes.
• Outstanding writing and editing skills with a knack for making complex information simple and engaging.
• Experience creating digital experiences that are user-focused accessible and easy to navigate.
• Confidence working with stakeholders across all levels of an organisation.
• Excellent organisational skills and the ability to balance multiple priorities.
• A naturally curious mindset and passion for continuous improvement.

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Contract