Intake and Assessment Coordinator

• Full-time position until until 30 June 2027
• Based in Toowoomba on the lands of the Giabal and Jarowair Aboriginal peoples
• $46 - $51.26per hour 12% Super Generous Salary Packaging benefits of up to $18550

As the Intake and Assessment Coordinator youll be an important first point of contact for people seeking support. Working within a multidisciplinary team youll complete comprehensive assessments identify individual needs and connect participants with the services and supports that best suit them.

What youll be doing

• Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans
• Use the Initial Assessment and Referral Decision Support Tool to determine support needs and appropriate service pathways
• Coordinate wraparound supports with participants families carers and service providers
• Provide brief interventions including psychoeducation and evidence-based approaches such as CBT DBT ACT and Motivational Interviewing
• Identify mental health physical health and alcohol and other drug support needs
• Apply risk assessment crisis intervention and escalation procedures
• Support participants throughout their service coordination journey
• Work closely with GPs Emergency Departments inpatient units Community Mental Health Teams and other community services
• Build strong referral pathways and partnerships with internal and external stakeholders
• Maintain accurate clinical records documentation and service data
• Contribute to quality improvement audits accreditation reporting and KPI monitoring. 

What youll bring
Youll be a compassionate and organised professional who can engage people from a wide range of backgrounds while managing complex needs and competing priorities.

To succeed in this role youll bring:

• Experience in mental health intake assessment triage and referral
• Knowledge of mental health psychosocial alcohol and other drug and community support services
• Experience applying risk assessment crisis intervention and escalation processes
• A strengths-based recovery-oriented and non-judgmental approach
• Strong communication relationship-building and negotiation skills
• The ability to work independently and collaboratively within a multidisciplinary team
• Strong administration time management and documentation skills
• The ability to deliver culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse communities LGBTIQ people and other priority populations
• Confidence using Microsoft Office and client information systems.

Qualifications and requirements
Youll need:

• A minimum Certificate IV in Mental Health Community Services or Youth Work a Diploma of Counselling or an equivalent qualification
• A current driver licence and the ability to travel locally within the Toowoomba Council region

Additional Information :

Whats In It for You

• Flexible work arrangements: Hybrid / Flexible role with family friendly working conditions.
• Diversity & belonging: We value all backgrounds abilities and identities and are committed to cultural safety.
• Professional development opportunities ensuring continuous growth and excellence in service delivery.
• Competitive salary based on your qualifications and experience.
• Not-for-profit salary packaging (up to $18550 tax-free) and up to $2650 tax-free towards meals and entertainment.
• Support your wellbeing with access to Fitness Passport for discounted access to hundreds of gyms pools and fitness facilities nationwide for you and your family. 
• Career progression opportunities through our leadership pipeline and tailored professional development.
• Free confidential support: Our Employee Assistance Program is available for you and your family. Additional leave options including the ability to purchase more leave.
• More leave when you need it: 4 weeks annual leave sick/carers leave family & domestic violence leave and the option to purchase extra leave. 

Next steps
Applications close: Thursday 12th Nov 2026
Applications will be reviewed as they are received. 

To view a copy of the full Position Description click here. Alternatively for more information please contact Julie Cameron (Clinical Lead - Integrated Mental Health Service) at  *
*Please note applications sent directly to Julie will not be considered. 

Our Commitment to Inclusion at Each 
At Each inclusion is at the heart of how we work connect and care. Were committed to a workplace where everyone feels safe respected and able to be themselves. We celebrate diversity in all its forms including Aboriginal and Torres Strait Islander Peoples LGBTIQA communities people with disability people from diverse cultural and faith backgrounds people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse and we are committed to protecting the safety and wellbeing of all children and young people. 

Next Steps in the Hiring Process 
Learn more about next steps check out our Hiring Process Guide.

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Remote Work :

No

Employment Type :

Full-time