Head of Personalisation & Experimentation

• Challenge yourself with a senior cross-functional leadership role at the intersection of data AI and digital capabilities
• Lead the personalisation and experimentation capabilities for Qantas Loyalty
• Permanent role based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights shopping and everyday purchases to enjoying exclusive perks and privileges Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach we continue to redefine loyalty in the aviation industry setting the standard for excellence and innovation.   

The Head of Personalisation & Experimentation is responsible for defining and leading the enterprise-wide strategy for personalised customer experiences and experimentation across Qantas Loyalty and Qantas Airlines. The role focuses on accelerating the design deployment governance and measurement of customer-centric initiatives that strengthen engagement loyalty and overall business performance.

As a senior business leader this position partners closely with executive stakeholders across Marketing Product Customer Technology Data and Analytics to shape and deliver sophisticated data-enabled capabilities. By combining customer insights AI advanced analytics marketing practices and emerging technologies the role drives innovative solutions that enhance customer experiences and address complex business challenges.

A key focus of the role is building alignment across diverse stakeholder groups ensuring initiatives support the broader strategic direction of the Qantas Group while maximising value for customers and the business. The role also leads the development of new processes experimentation frameworks and digital capabilities that enable continuous improvement and evidence-based decision making.

In addition the Head of Personalisation & Experimentation is accountable for establishing and leading a high-performing team focused on delivering personalised experiences strengthening customer loyalty enhancing brand perception and maintaining competitive advantage. The role promotes innovation automation and experimentation at scale fostering an agile culture that enables teams to adapt quickly and respond effectively to evolving customer and market needs.

What youll bring to the role:

• 10 years experience in Senior Strategic Commercial and Governance roles.
• Significant demonstrated experience in a similar large/listed complex data led organisation.
• Developing innovative data strategies that lead to growth in revenues (direct and indirect) with
• appropriate governance in a complex consumer focussed organisation.
• Expert in best practices for data commercialisation and data-enabled value optimisation.
• Involvement in strategy development and implementation.
• Redesigns business practices to deliver breakthrough results.
• Identifies emerging customer and commercial digital opportunities.
• Contributes to strategy beyond own area and to the development of segment strategy.
• Acts as a functional business partner; contributes to broad business perspective.
• Builds partnerships and strong stakeholder management.
• Excellent people management and team development skills.
• Excellent stakeholder relations and influencing capabilities with experience presenting
• to and influencing through to CEO and senior executive levels.
• Customer driven leader with the ability to drive change challenge the status quo and
• passion to succeed.

Why Qantas 

At Qantas your career can take you further than you imagined. Youll join a team where creativity and passion drive success. Together we dream big and deliver even bigger. 

Youll find diverse opportunities to grow personally and professionally. From day one youll be supported with hands-on training coaching and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive so do our customers. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.  
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment.You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.  
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Applications close on Sunday the 1st of November

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Remote Work :

No

Employment Type :

Full-time