Guest Services Attendant Ocean Beach Resort

Love helping people Thrive in a fast-paced environment Ready to be part of the team that creates amazing holiday experiences

At NRMA Ocean Beach Holiday Resort were looking for 2 Casual Guest Service Attendants to join our Front Office team as we head into our busiest and most exciting time of the year.

As the first smile guests see when they arrive and the friendly voice they turn to throughout their stay youll play a key role in creating memorable holiday experiences. No two days are the same especially during our peak summer season where youll balance guest enquiries check-ins phone calls and bookings while keeping your cool under pressure.

If youre confident with technology enjoy working with people and can juggle multiple priorities with a smile wed love to hear from you.

• Flexible shifts across reception operating hours of 8:00am 8:00pm

What Youll Do

As a Guest Service Attendant youll help ensure every guest journey is smooth from arrival through to departure.  Your day-to-day may include:

• Welcoming guests and managing check-ins and check-outs
• Answering incoming phone calls emails and guest enquiries
• Assisting guests with bookings accommodation information and resort services
• Using multiple systems to manage reservations payments and guest information
• Providing local recommendations and helping guests make the most of their stay
• Handling guest requests and resolving issues with professionalism and care
• Processing payments and balancing reception transactions
• Supporting the wider resort team during busy periods
• Delivering exceptional customer service during peak holiday trade

What Youll Bring

• Previous experience in reception front office customer service administration or hospitality
• Strong computer skills and confidence learning new systems
• Ability to multitask and remain organised in a high-volume environment
• Excellent communication skills and a warm professional manner
• A genuine passion for helping people and creating positive experiences
• Strong attention to detail and problem-solving ability
• Confidence handling guest concerns and finding solutions
• Flexibility to work a rotating 7-day roster including weekends public holidays and school holiday periods

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of lifes priorities
• Complimentary myNRMA Rewards membership including discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2000
• Potential to grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

Ready to dive in Multiple positions are up for grabs so bring a mate!  Apply now! We cannot wait to hear from you! 

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

Remote Work :

No

Employment Type :

Casual