Guest Service Agent- Reservation

• Promptly answer all requests for reservations and record them accurately. 
• Communication between Front Office and Reservations Office open and reciprocal. 
• Ensure completion of daily duties (e.g. Correspondence Reports etc) 
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson 
• Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller. 
• Ensure Authority Forms are received and filed for all chargeback bookings.   
• To have an understanding of our competitors. 
• Promote up selling of hotel services.  
• Manage no show bookings in accordance with the hotel cancellation policy 
• Understand group booking transactions. 
• Follow Elysium Resort Noosa brand standards to ensure full compliance within LQA Audits 
• Any other duties assigned by your Supervisor / Manager. 

Qualifications :

• Customer Service experience
• Exposure to systems (preferred Opera)
• Open drivers license 
• Ability to multi-task and work in multiple areas in the Front Office department

Additional Information :

• 30% discount on food and beverage at Accor properties worldwide
• Generous accommodation discounts across 4500 properties in over 110 countries
• Career mobility across Accors global brand portfolio
• 25% Discount in our signature Restaurant Cibaria & Bar Capri 
• Immediate Commencement 
• Learn Your Way Access leading training platforms like Accor Academy to advance your career and skill
• Available for 7 day Roster coverage 
• Open to Part Time employment

Remote Work :

No

Employment Type :

Part-time