Guest Service Agent

As a Guest Service Agent at Mercure Brisbane Spring Hill youll be at the heart of our guests experience creating warm memorable and welcoming stays from the moment they arrive. This is a fantastic opportunity to join a supportive and passionate Front Office team during an exciting time for the hotel as we continue to grow evolve and deliver exceptional experiences to our guests.

Working as part of our Front Office team your key responsibilities will include:

• Delivering exceptional and personalised guest service from warm welcomes and efficient check-ins and check-outs to responding to queries and requests.
• Managing guest accounts processing payments and ensuring guest preferences and special requirements are accurately recorded.
• Working closely with Housekeeping and other hotel departments to ensure guest requests are actioned promptly and seamlessly.
• Assisting with concierge services by sharing your local knowledge and providing recommendations to help guests make the most of their stay.
• Maintaining a professional organised and welcoming Front Office environment while following hotel standards policies and procedures.
• Participating in training and development opportunities while contributing to a positive collaborative team culture.

If youre passionate about hospitality love connecting with people and want to be part of a great team in a hotel with plenty of exciting opportunities ahead wed love to hear from you!

Qualifications :

What Were Looking For

The successful candidate will be a warm enthusiastic and guest-focused hospitality professional who enjoys creating memorable experiences and being part of a great team. Youll bring:

• Previous experience in a hotel or customer-facing hospitality role with Front Office experience highly regarded.
• A genuine passion for guest service with a friendly and confident approach to connecting with people from all backgrounds.
• Strong communication and interpersonal skills with the ability to remain calm professional and positive in a fast-paced environment.
• Excellent attention to detail organisation and problem-solving skills with the ability to confidently manage multiple priorities.
• Experience with Opera/Opera Cloud and Microsoft Office is advantageous however full training will be provided to the right candidate.
• A proactive and collaborative approach with a willingness to support your colleagues and contribute to a positive team culture.
• Flexible availability to work a rotating roster including mornings evenings weekends and public holidays.
• A reliable professional and positive attitude with a genuine desire to grow your career in hospitality.

Additional Information :

Why Join Us

This is an exciting opportunity to join Mercure Brisbane Spring Hill at a time of continued growth and development. Youll become part of a welcoming supportive and passionate team where your contribution is valued and there are genuine opportunities to learn grow and build your hospitality career.

As part of Accor youll also have access to a range of fantastic benefits including:

• Career development opportunities across Accors extensive network of hotels in Australia and internationally.
• Accor employee benefits and discounts including worldwide accommodation and food & beverage discounts.
• Ongoing training and development to support your skills confidence and career progression.
• The opportunity to work alongside a diverse friendly and collaborative team.
• A workplace where we celebrate our people recognise great performance and create opportunities to get involved beyond your day-to-day role.

If youre looking for a role where you can make a real difference to our guests have fun with a great team and take the next step in your hospitality career wed love to hear from you!

Remote Work :

No

Employment Type :

Part-time