Front Office Manager

Job Description

We are seeking a self-motivated passionate about delivering exceptional guest experiences leader with a strong understanding of hotel operations to lead the Front Office team at the Novotel Newcastle Beach.  

• Foster a positive and structured work environment within the department which encourages the successful operation of the business. 
• Greet and assist guests in a warm courteous and professional manner.
• Handle guest complaints and inquiries promptly striving to resolve issues to ensure guest satisfaction.
• Effectively manage the team roster to ensure coverage aligns with operational needs and financial targets.
• Maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services.
• Establish and maintain positive relationships with repeat guests VIPs and corporate clients.
• Implement strategies to enhance guest loyalty and satisfaction contributing to positive online reviews and ratings.
• Oversee the front desk teams daily operations including check-in check-out and guest registration processes.
• Monitor room availability reservations and room assignments to maximize occupancy and revenue.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
• Recruit train & develop Front Office staff conducting performance reviews and fostering team growth.
• Proficiently use hotel management software and technology to manage reservations check-ins and guest preferences.
• Have prior experience with hotel property management systems is key as well as comfortable with troubleshoot and resolving technical issues.
• Act as a key contact for emergency situations following established protocols to ensure guest safety and well-being.

Qualifications :

To be successful in this role you will have:

• Minimum 2 years experience at an Assistant Manager within a Hotel environment
• Exceptional people management skills with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills
• A passion for delivering exceptional pro-active customer service.
• Availability to work a variety of shifts including weekends and public holidays if required. 

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent

Remote Work :

No

Employment Type :

Full-time