Front Office Manager Blue Dolphin Resort

Were looking for a passionate and people-focused Front Office Manager to lead the team that creates first impressions lasting memories and those we cant wait to come back moments.

Located in beautiful Yamba Blue Dolphin Resort is one of Australias favourite holiday destinations welcoming families couples and adventure-seekers year-round. As Front Office Manager youll play a key leadership role within the resort leading a high-performing team and helping deliver exceptional guest experiences from check-in to check-out.

This is a full-time salaried position reporting directly to the General Manager and forming part of the resorts leadership team.

Our Front Office operates 7 days a week with opening hours varying seasonally. Flexibility across weekends public holidays and peak holiday periods is essential.

What youll do:

As the leader of our Front Office team youll be responsible for creating a welcoming efficient and memorable guest experience while ensuring daily operations run smoothly.

• Lead coach and inspire a high-performing Front Office team.
• Oversee the day-to-day operation of reception guest services and reservations.
• Create outstanding guest experiences and act as the escalation point for guest enquiries when required.
• Manage team rosters training and performance to ensure service excellence.
• Collaborate with all resort departments to deliver seamless guest stays.
• Contribute to operational improvements and help drive the continued success of the resort as a member of the leadership team.

What youll bring:

• Previous leadership experience within Front Office Guest Services Hospitality or Tourism.
• A genuine passion for delivering exceptional customer service.
• Strong people leadership skills with the ability to motivate coach and develop teams.
• Excellent organisation communication and problem-solving skills.
• A willingness to lead from the front.
• The ability to remain calm and professional whilst managing competing priorities.
• Experience with reservation or property management systems (RMS NewBook or similar will be highly regarded).
• Flexibility to work across a rotating 7-day roster including weekends public holidays and busy holiday periods.

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

Remote Work :

No

Employment Type :

Full-time