Job Expectations

An exciting opportunity has presented itself to join the Brisbane services team as a Field Engineer working on the nbn network.

The Field Services (FS) Team within Chief Operations Business Unit provides Field Workforce capabilities across all technologies for Service Activation Service Assurance Network Assurance Network Maintenance Customer Complaints linked with Network faults and Quality Inspection.

A bit about your role

Based in Brisbane your new role as a Field Engineer will focus on representing nbns Field Services team in all field-based assurance and build activities specifically related to the HFC network. You will be responsible for supporting HFC network integration augmentation and upgrades as well as conducting field audits and ensuring connect quality and Delivery Partner performance across services linked to the HFC infrastructure.

This role demands high-level field support which may include travel scheduled after-hours work and participation in an on-call roster to respond to urgent HFC-related escalations and service issues.

Role expectations

This role involves field management and network assurance across nbns passive and active infrastructure with a strong emphasis on the HFC (Hybrid Fibre-Coaxial) network. The successful candidate will be responsible for overseeing assurance activities and executing network element upgrades particularly within the HFC domain. The role demands on-site technical support resolution of escalations and a deep understanding of HFC architecture RF fundamentals and operations. Familiarity with FTTP technologies is beneficial but a robust grasp of HFC systems is essential to ensure effective network performance and upgrade delivery.

A bit about you

The ideal candidate will have a strong technical background in maintaining and restoring HFC infrastructure with hands-on experience in field-based assurance and fault resolution. Expertise in FTTX technologies such as FTTP is advantageous but a deep understanding of HFC architecture and operations is essential particularly building/commissioning outside plant network equipment ie: Nodes Amps and passive devices. Familiarity with network assurance protocols across technologies like Ethernet DWDM and GPON is beneficial.

Youll be a natural problem solver with a methodical approach to troubleshooting and escalation management. The role requires a quick learner who can adapt to evolving technologies and field conditions. Flexibility resilience under pressure and the ability to manage competing priorities are key traits. Youll also be a highly organised team player who brings a constructive mindset and a proactive approach to challenges and capable of thriving in a dynamic and fast-paced field environment.

Life at nbn

To be part of nbn is to be part of something bigger. Theres so much more from here. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things everywhere. Were continuing to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and cultures. Thats why we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in Diversity Platinum Employer and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why were recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please dont hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note this is a permanent role. To be eligible for this role you must have full working rights in Australia.

Worker Type

Time Type

Field Base Location