Facilities & Workplace Advisor

Location: Canberra

Contract Type: Permanent

MinterEllison is one of Australias largest independent law and consulting firms. With a heritage of almost 200 years we are known for our excellence and our authentic and enduring relationships with our clients our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients while being part of a high-performing and collaborative team that values excellence diversity of thought curiosity and inclusion. We value our people and empower them to achieve their ambitions - with the support trust and autonomy to grow their careers in meaningful ways.

At MinterEllison were leading the way with AI and other emerging technologies powering innovation right across our firm. You will have the opportunity to engage with AI tools weve built and other external AI tools to enhance efficiencies and excellence internally and with our clients.

We support sustainable ways of working regarding how when and where you work and offer a wide range of social financial and health benefits (see Role

We have an exciting opportunity for a Facilities & Workplace Advisor to join our Business Services team on a full-time permanent basis in our Canberra office. This is a broad hands-on role responsible for delivering high quality facilities records and business centre services to our staff and visitors with autonomy to anticipate needs and resolve issues as a trusted contact for the office.

Your Duties

As a Facilities & Workplace Advisor your duties will include:

Facilities & Workplace

• Act as the dedicated facilities advisor to legal groups and staff - fielding queries providing practical guidance on space maintenance and workplace matters and escalating where required
• Proactively coordinate contractors for repairs and maintenance programs tracking schedules maintaining compliance records and managing follow-up actions through to resolution
• Support space management across the office including allocations security churn storage moves and locker and car park assignments maintaining accurate data in the firms space management tool
• Take ownership of WHS compliance activities workplace inspections and consumable supplies maintaining high standards proactively

Records & Archive

• Guide lawyers and staff on records decisions - retain archive or destroy - in line with firm policy
• Proactively progress approved destruction batches through the pipeline as the local executor in accordance with firm governance requirements
• Handle archive retrievals file movements and day-to-day records queries for your office

Mail & Document Production

• Produce or coordinate outsourced document production including printing binding finishing and
  collation to a high standard
• Manage mail and courier operations accurately and on time and maintain stationery and consumable stock through regular stocktakes
• Process supplier invoices and recharge costs to the appropriate matter(s) in line with firm procedures
• Support printer fleet management troubleshooting faults and liaising with the vendor or support team as required

Technology Improvement & Collaboration

• Use ServiceNow day-to-day to log prioritise manage track and close service requests using good judgment on urgency and cost-effective escalation
• Identify opportunities to improve processes and practices bring ideas to the Team Leader and participate in Corporate Services projects as directed including technology uplift initiatives
• Maintain accurate SOPs for your work area supporting the teams knowledge base and onboarding of new team members
• Work closely with the Corporate Services team to ensure seamless integrated service delivery
• Build trusted relationships with our people respond to operational queries professionally and act as a reliable first point of contact who represents the Corporate Services team and supports continuity of service
• Where assigned act as a national vendor lead for a service provider - coordinating service delivery across offices monitoring performance and partnering with the Team Leader to resolve issues

More About You

You will thrive in a fast-paced environment be comfortable switching between physical and digital tasks and bring adaptability to both independent work and team collaboration.

We welcome applicants who have:

• Two or more years experience in a premises facilities records or business centre role within a corporate or professional services environment managing varied operational tasks with increasing independence
• A proactive solutions-focused mindset - you anticipate issues use initiative to make sensible decisions and follow through without prompting
• Strong time management and the ability to manage multiple competing priorities in a busy environment meeting deadlines consistently
• Familiarity with facilities helpdesk systems (e.g. ServiceNow) and space management systems
• Knowledge of WHS requirements and safe workplace practices; a First Aid Certificate and/or Fire Warden experience is desirable
• Excellent communication and interpersonal skills with the confidence to liaise with people at all levels including Partners and external vendors and a collaborative approach that supports your broader team
• Exceptional attention to detail and a strong customer service orientation
• Proficiency in Microsoft Office and genuine openness to digital tools and AI-assisted workflows
• Willingness to undertake physical and mobile work across the office

How to apply

We encourage applications from people of all ages abilities cultural backgrounds genders (including trans or gender diverse) LGBTQ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly so please submit your CV by clicking on the Apply button. We encourage all applications including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee please apply through the internal careers page.

If you would like further information require any adjustments throughout the recruitment process or for a confidential discussion please contact