EOI Assistant Operations Officer Tax Debt

Expression Of Interest - Assistant Operations Officer
Candidates at Grade (Ongoing) or on the Grade 5/6 Talent Pool will be considered for this role

Division: Revenue NSW
Grade: Clerk Grade 5/6
Salary:$102936 - $113579 Superannuation
Employment Type: Ongoing
Location: Parramatta Gosford Maitland Lithgow or Wollongong
Applications Close: Tuesday 11th of August 2026 at 9:59am

Exciting opportunities have arisen for several Assistant Operations Officers to join the Land Tax and Parking Space Levies Debt teams within the Taxes and Grants Division in Revenue NSW. Employees on a current 5/6 talent pool or who have been comparatively assessed at grade are encouraged to apply.

As NSWs principal revenue agency Revenue NSW administers state taxation and revenue for and on behalf of the people of NSW. The Tax Debt branch is responsible for resolving debt for several Business Taxes Land Tax and Duties products as well as assisting customers in meeting their ongoing obligations.

Your day-to-day

• Review complex matters and provide professional legislativeand procedural advice to customers
• Coach and develop staff and undertake quality assurancereviews within the team to identify training needs and ensure accuracy
• Maintain comprehensive and up to date knowledge oflegislation policies procedures and business rules to provide quality adviceto customers
• Contribute to the implementation of change throughcontinuous improvement and innovation

To be successful in the role you will demonstrate:

• Experience in applying legislation policies
• Superior problem solving analysis and decision-making skills.
• The ability to work effectively as part of a high performing agileteam.
• Proven ability to manage and prioritise multiple responsibilities in ahigh-volume work environment while meeting business outcomes
• Professional judgement tact sensitivity and initiative when obtaininginformation negotiating with and gaining audit acceptance from customerswhilst maintaining positive relationships
• Adept interpersonal written and verbal communication skills
• Proven ability to work under pressure with exceptional time management skills
• Proven ability to deliver on team and business Key Performance Indicatorswhilst providing coaching and mentoring to staff
• Flexibility and the ability to work as a positive and effective team member
  

How to apply:
Your application should include a cover letter of no more than two pages and an up-to-date resume of no more than five pages which clearly details your skills and experience relevant to this role.

For any questions relating to the role please contact Nathan Brennan

Salary Grade XX with the base salary for this role starting at $102936 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Amber Ellis via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

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Required Experience:

Unclear Seniority