Engineer Field IT Support

About Johnson Controls

Johnson Controls is a global leader in smart safe and sustainable building solutions. With 135000 employees across more than 150 countries we deliver innovative technologies and services that power intelligent buildings improve energy efficiency and support missioncritical environments. Our people are at the heart of everything we doand were committed to investing in their growth.

The Opportunity

We are looking for a handson fieldbased IT Support Engineer who thrives in facetoface support and enjoys being the goto IT presence onsite.

This role is 100% focused on physical inperson IT supportproviding hands and feet services across Johnson Controls sites in Australia. Youll play a critical role in keeping our people connected productive and supported by working closely with end users vendors and remote IT teams.

If youre detailoriented dependable and enjoy variety in your daythis role offers real ownership visibility and career growth in a global organisation.

This position is a 12month fixedterm contract offering an exciting opportunity to make a meaningful contribution over the next year.

What Youll Be Doing

As a Field IT Support Engineer you will:

• Deliver onsite IT support for laptops desktops tablets printers mobile devices operating systems applications and specialised hardware

• Perform hardware and software installations replacements troubleshooting and lifecycle management

• Execute PC lifecycle and asset management including leasing administration and invoicing

• Provide whiteglove IT support to executives and VIPs including meetings town halls and presentations

• Act as Smart Hands support liaising with vendors and remote IT teams for local interventions

• Ensure adherence to IT security and compliance standards including comms rooms setup maintenance and access control

• Support onsite audits maintain documentation and track asset movements accurately

• Set up and support conference rooms and AV systems (video conferencing projectors scanners phones)

• Provide satellite office and field support with travel between sites as required

• Coordinate onsite hardware deliveries and installations with external vendors

• Manage local file server backups and update telecom expense records

• Deliver onsite IT training and guidance to end users

• Escalate complex issues to higherlevel support teams when required

What Were Looking For

Qualifications

• Diploma or Bachelors degree in IT Computer Science or a related field (preferred)

• ITIL MCP or tertiary qualification in ICT Support

• Certifications such as CompTIA A Network Microsoft Certified Professional or equivalent are highly regarded

Experience & Skills

• 23 years experience in desktop or field IT support with onsite delivery

• Strong facetoface and written communication skills

• Ability to work independently prioritise tasks and manage time effectively

• Solid experience with Microsoft environments including Windows 11 O365 and ServiceNow

• Handson knowledge of Intune Autopilot and endpoint staging/deployment

• Working knowledge of IT hardware (PCs servers mobile and networking devices)

• Familiarity with cabling standards and troubleshooting tools

• Strong attention to detail and structured problemsolving skills

• Willingness to travel between sites as required

Why Join Johnson Controls

• Work for a global organisation with longterm stability

• Clear pathways into advanced technical or leadership roles

• Supportive team culture with access to marketleading technology

• Strong commitment to safety training and professional development

Additional Information

• Applicants must have current Australian work rights

• Preemployment checks include reference checks medical assessment criminal history check and drug & alcohol testing

Ready to Apply

Click Apply Now or for a confidential discussion contact: Janis Sotelo at/

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