E2E Operational Resilience Lead

Every day millions of Australians connect work stream and stay in touch on the Optus network. When it works seamlessly its easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people businesses and communities connected.

Right now Optus is passionate about getting the fundamentals right - simplifying how we work lifting standards and building a more reliable resilient experience for our customers. Its not about surface-level change. Its about how we make decisions how we work together and how we deliver.

The End-to-End Operational Resilience Lead provides senior cross-functional leadership to strengthen service resilience operational readiness and recovery across Optuss mobile and fixed network environments with a focus on understanding end-to-end service dependencies and customer impacts. Leveraging deep technical and operationalexpertise the role supports major incident response drives organisational learning and continuous improvement and influences resilience outcomes through judgement collaboration and strategic leadership rather than direct operational control.

Your day to day will consist of

• Provide senior end-to-end operational leadership during significant customer-impacting events connecting customer experience service behaviour and technology dependencies to support coordinated decision-making and effective service outcomes.

• Assess customer impact service dependencies operational risks and business priorities to support informed decision-making during complex service and operational scenarios.

• Build andmaintainan end-to-end view of customer services across technology operational and supplier domainsidentifyingservice dependencies risks opportunities for improvement and readiness considerations before they affect customers.

• Contribute practical operational insight to service readiness reviewssignificant changeactivity and operational assurance including business priorities operational constraints and implementation considerations.

• Lead organisational learning through service reviews and operational assessments capturing insights and driving improvements in service performance customer outcomes and operational effectiveness.

• Strengthen operational capability bymaintainingservice knowledge mentoring teams and influencing outcomes across Operations Engineering Problem Management and Transformation functions.

What makes you perfect for the role

• Demonstrates strong operational leadership sound judgement and the ability to perform effectively during high-pressure customer-impacting events.
• Possesses significant experience in complex telecommunications or critical infrastructure environments with expertise across multiple network and technology domains.
• Maintains a broad end-to-end understanding of telecommunications services including mobile fixed IP core infrastructure applications and supplier ecosystems.
• Understands network operations service dependencies failure modes recoverability and the principles of major incident response and service restoration.
• Applies systems thinking structured investigation and evidence-based problem-solving to connect issues across technology service and organisational boundaries.
• Influences outcomes and builds trusted relationships across diverse teams and senior stakeholders without relying on formal authority.
• Drives operational resilience and continuous improvement by enhancing readiness recovery practices organisational learning and capability development through practical operational experience.

Whats in it for you

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Competitive leave policies including additional Connected days to focus on culture family health community or whatevers important to you.
• We support growing families with inclusive carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus Us industry-focused micro-credentials developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate Women Disability Network and Express Yourself (LGBTQIA).
• Put your wellbeing first with free access to counselling and support services 24/7 in-person by phone SMS or video.

At Optus we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers including individuals from diverse gender cultural and linguistic backgrounds individuals with a disability individuals identifying as being part of the LGBTQIA community individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process please emailor call18 170. Were here to help.

For more information on Diversity Inclusion & Belonging at Optus please visit