Duty Manager
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified not simple experiences to independent travellers.
Position Summary:
- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries whilst providing a friendly genuine service with each traveller experience
- Handle complaints settling disputes and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service operational needs and financial objectives are met
- Be an expert on the hotel and the surrounding area have a sense of the local to exceed guest expectations
- Build and strengthen relationships with existing and new travellers to enable future bookings
- Understand the impact of the departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
Essential Criteria:
- Minimum two years experience in a Front Office Supervisor Duty Manager Assistant Manager or equivalent hotel operational leadership role.
- Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.
- Proven ability to lead coach and hold teams accountable for service performance and operational standards.
- Experience managing guest escalations service recovery conflict resolution and operational incidents.
- Strong understanding of Front Office systems procedures hotel compliance requirements and Marriott service standards.
- Ability to coordinate multiple departments to deliver operational guest satisfaction and financial outcomes.
- Excellent communication judgement and decision-making skills in a fast-paced environment.
- Availability to work a rotating roster including evenings weekends and public holidays.
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Four Points by Sheraton is part of Marriott Internationals Select portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
