Duty Manager

Black Buffalo is looking for a hands-on people-focused Duty Manager to support our Venue Manager in running a busy much-loved venue and leading a great team every day.

This is a role for someone who thrives on the floor leading by example keeping operations running smoothly across bar gaming bistro and accommodation and creating a positive motivated team environment. Youll be a first point of contact for guests a steady hand during service and a mentor to the team around you.

At Kalis Hospitality we are driven by our mission to deliver exceptional experiences every time. Our values of Community Growth Honesty and Respect guide how we lead work and support each other every day. These values are not just words on a page. They shape the culture we are building across our venues and the expectations we have of our leaders.

Black Buffalo is a venue with a strong local following and a team who take real pride in what they do. As Duty Manager youll play a key role in supporting the Venue Manager keeping standards high and helping the venue continue to grow.

• Free parking for added convenience
• Cashback at hundreds of stores via our SWAG employee app
• Employee Perks Program with discounts across bottle shops venues and accommodation
• Access to our Employee Assistance Program providing confidential support for employees and their immediate family members
• Opportunities to attend networking events development days and further upskilling opportunities
• Specialist support from an experienced Head Office team across stock control and inventory systems finance reporting and P&L insights human resources and recruitment payroll licensing and legislative compliance marketing and brand and IT systems so you can focus on leading your team and delivering a great guest experience
• A genuine development pathway with coaching and support for Duty Managers who want to grow further into venue leadership
• A leadership team that understands life happens we work with you to build rosters that respect your time outside of work
• A genuine commitment to employee wellbeing because happy healthy people make for great teams and even better venues

• Support the Venue Manager to run smooth day to day operations across the venue including bar gaming bistro and accommodation
• Lead the team on shift to deliver exceptional service and a welcoming guest experience
• Coordinate front of house and back of house activity to maintain service standards and efficient workflows
• Coach support and provide clear feedback to team members to build capability and positive performance
• Manage opening and closing procedures including cash handling till reconciliation and accurate daily reporting
• Act as the first point of contact for guest enquiries and concerns resolving issues promptly and professionally
• Ensure compliance with health and safety liquor licensing RSA and RCG requirements and proactively address operational issues

• A strong customer first mindset and genuine passion for hospitality
• Confident leadership on shift with the ability to coach mentor and guide team members
• Clear communication skills with the ability to adjust your style for different people and situations
• The ability to stay calm under pressure handle conflict constructively and approach problems with a solutions focus
• Proven experience in front of house operations customer service and team supervision in a hospitality setting
• Current Responsible Service of Alcohol (RSA) and Responsible Certificate of Gambling (RCG)
• Practical capability in stock control cash handling and daily venue operations
• Confidence using relevant hospitality systems including point of sale software with an empathetic approach to sensitive conversation
• Flexibility to work a rotating roster including nights weekends and public holidays

Black Buffalo is a venue where you can genuinely make your mark. Youll be backed by an experienced Venue Manager and Head Office team and supported with real development opportunities if youre looking to grow further into venue leadership down the track.

To be successful in this role values fit matters just as much as experience. We are looking for someone who is community minded honest respectful growth focused and excited by the opportunity to lead from the front in a venue that matters to its community.

Send your resume in by clicking the Apply Now button on the top right.

IMPORTANT If you miss this step your application will not submit successfully.

Please ensure you answer the screening questions as this will give us the information we need to assess your application!

Please note applications will be assessed as received. Applicants must have the right to work in Australia.

For further information contact Abbie (People & Culture Advisor) by email