Duty Manager

• Lead operational departments during your shift working closely with Department Heads to ensure seamless service delivery across the resort.
• Champion a culture of genuine hospitality delivering personalised professional and memorable guest experiences.
• Act as the senior point of contact for guest enquiries concerns and service recovery resolving issues confidently and effectively.
• Lead by example setting the standard for service excellence professionalism and presentation.
• Inspire coach and support team members to create a positive engaged and high-performing workplace culture.
• Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
• Drive commercial awareness by promoting resort facilities services experiences and special offers.
• Maintain accurate shift records and communicate operational matters effectively across departments.
• Ensure compliance with workplace health and safety emergency procedures company policies and operational standards.
• Act as a proud ambassador of both Elysium Noosa and Accor embodying our values and delivering The Elysium Way in every interaction.

Qualifications :

• Previous leadership experience within a hotel resort or premium hospitality environment.
• Strong guest engagement and problem-solving skills.
• The ability to remain calm decisive and professional under pressure.
• Excellent communication and interpersonal skills.
• A commitment to service excellence team collaboration and operational standards.
• Flexibility to work a rotating roster including evenings weekends and public holidays.
• Salary: $80000 plus superannuation

Additional Information :

• Hands-on experience across the full hotel finance function from payroll and compliance to budgets and owner reporting
• Accor ALL Heartist benefits including discounted room rates at Accor hotels worldwide
• Discounts on food and beverage at participating Accor hotels and restaurants
• Discounted rates for family and friends at Accor hotels

Remote Work :

No

Employment Type :

Full-time