Delivery Manager

We are looking for experienced Delivery Manager to support a client-facing migration and implementation program embedded within the clients existing team in Sydney. The role sits at the intersection of technical delivery and client relationship management-owning implementations end-to-end while working directly with client stakeholders engineers and cross-functional teams. Strong client-facing communication technical fluency and the ability to manage delivery under pressure are essential.

Engagement type: initial 34 month engagement with potential extension based on program requirements.

Responsibilities

• Own end-to-end delivery of assigned client implementations from kickoff and planning through execution go-live and post-launch stabilization.
• Act as the primary point of contact for the client throughout the implementation lifecycle managing expectations and communicating status transparently including when things are behind plan.
• Coordinate closely with engineering QA and product teams to ensure implementation quality functional parity and data integrity before go-live/cutover.
• Manage client-specific configuration and integration considerations (e.g. system access data migration connectivity third-party integrations) that may affect go-live readiness.
• Identify escalate and mitigate delivery risks and issues (technical gaps data inconsistencies execution blockers) while maintaining delivery momentum.
• Plan and coordinate cutover/go-live activities ensuring smooth transition and post-launch system stability.
• Manage scope changes and client requests balancing client expectations against delivery commitments and contractual scope.
• Build trust with client stakeholders through direct solutions-oriented communication able to explain technical issues in business terms and vice versa.
• Operate effectively across multiple concurrent implementations or client accounts managing competing priorities without compromising quality.

Qualifications :

• Proven experience in a client-facing delivery/implementation role implementation management project/program management or technical delivery in a customer-facing capacity.
• Experience in industries with regulatory or operational complexity is a strong plus (e.g. banking payments fintech or other regulated/enterprise SaaS environments).
• Sufficient technical fluency to engage credibly with engineering teams and assess whether a technical issue is genuinely difficult or simply being deprioritized hands-on technical background (development systems or infrastructure) is a strong plus though not required to still be actively coding.
• Track record of running live implementations onboarding or system cutovers where continuity for the end customer was critical.
• Strong stakeholder management and risk/issue management skills with the ability to work independently in a fast-paced execution-focused environment.
• Excellent English communication skills both written and verbal comfortable being the direct point of contact for client escalations.
• Sydney-based available to work on-site/hybrid as required by the client.

Additional Information :

Perks Youll Enjoy 

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Services Software Product Development IT Solutions & Consulting
• Attractive Salary and Benefits
• Performance appraisals every year and performance bonus
• Flexible working time
• Various training on hot-trend technologies best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip big annual year-end party every year team building etc.
• Fitness & sport activities: football tennis table-tennis badminton yoga swimming
• Joining community development activities: 1% Pledge charity every quarter blood donation public seminars career orientation talks
• Free in-house entertainment facilities (foosball ping pong gym) coffee and snack (instant noodles cookies candies)

And much more join us and let yourself explore other fantastic things!

Remote Work :

No

Employment Type :

Contract