Delivery Capacity Manager

Were looking for a Delivery Capacity Manager to bring visibility and structure to how resourcing works across RAAs transformation portfolio. This is a newly shaped role at the heart of our Project Management Office. Resourcing practices across the portfolio are still developing so youll play a lead role in shaping how they work testing your approach against real programs and adjusting as you go. Youll give program teams and leaders a clear reliable view of whos working on what where capacity is stretched and where trade-offs need to happen before they become delivery risks.

Youll build the workforce planning and resourcing practices that underpin our transformation program working closely with Technology Business Unit leaders and People & Capability to keep resourcing decisions proactive and evidence-based rather than reactive.

What Youll Do

Develop and establish a centralised reliable view of resource capacity allocation and utilisation across the transformation portfolio building this and then refining it as it is used
Develop resource demand forecasts in partnership with program teams well ahead of delivery milestones
Identify capacity constraints and pinch points early and facilitate trade-off conversations across competing programs
Provide resourcing feasibility input into investment and initiative decisions shaping how that input is captured as the process matures
Design and produce consolidated time and utilisation reporting for governance forums Build strong relationships across Technology Business Units and People & Capability as a trusted advisor on resourcing and capacity
Play a lead role in identifying and standing up the right tools and processes for tracking resourcing and utilisation across the portfolio

About You

5 years experience in workforce planning resource management or capacity planning within a large complex organisation running multiple concurrent programs
Comfortable making decisions without an established playbook and confident to build the approach test it against real work and adapt it as required to help program teams
Genuinely motivated by the opportunity to shape a new practice
Experience managing resourcing across competing priorities and with time/resource tracking tooling and reporting
Strong analytical and facilitation skills comfortable modelling demand and supply and leading trade-off conversations across stakeholders
Understanding of transformation delivery methodologies (Agile Hybrid Waterfall) and portfolio/governance reporting practices
A tertiary qualification in Business HR Workforce Planning Project Management or similar is desirable as is formal training in workforce/resource or capacity planning

About us

Established in 1903 RAA has grown up alongside South Australia - and for more than 120 years the community has trusted us to have their back. Known for our iconic road service and insurance we now support over 840000 members across travel solar and battery solutions EV charging and more. And we dont just deliver services we stand up for what matters advocating for safety wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values Member Obsessed Doing the Right Thing Delivering Together and Courageously Challenging. Were one of SAs most trusted brands and largest employers. Were on a mission to be the #1 employer of choice creating an inclusive supportive workplace where our people feel empowered to make a real difference every day.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

Free RAA premium road service
Access to our RAA Rewards Program
Generous discounts on all RAA products
Flexible work arrangements
Ongoing Training & Development opportunities and a Study Support Program
Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click Apply to submit your application by 9.00am Monday 28th September 2026.

If theres anything you need from us to support you through this process just email with Delivery Capacity Manager in the subject line

Youll need to provide evidence of your eligibility to work in Australia and well also need you to undertake a police check before you can work with us at RAA.

Were committed to a diverse inclusive workplace where everyone is valued for their unique contributions. We welcome applications from people of all ages and backgrounds including people living with disability First Nations Peoples LGBTIQA community members and people from culturally diverse backgrounds.