Data Center Customer Operations Engineer II

Who are we

Job Summary:

An entry-level opportunity is available offering a role that involves working in varied shifts to cater to the diverse needs of customers. The position provides full training and onboarding ensuring that all responsibilities are thoroughly taught and developed. This comprehensive training program equips graduates with the necessary skills and knowledge to excel in their role. With a focus on meeting customer requirements this position offers a dynamic and challenging environment for recent graduates to kickstart their careers in the industry.

Key responsibilities: (all of which employees will be trained in)

• Install and configure network devices which include rack and stack of equipment such as routers servers switches and firewall of different brands such as Cisco Juniper F5 Super micro HP Microsoft and Oracle etc.
• Install software updates and security patches for customer equipment
• Install cross-connects Unshielded Twisted Pair (UTP) and Fiber and patch cables
• Provide remote technical support via phone call email communication web application (Cisco WebEx and Team viewer) etc. for emergency network outages and troubleshooting of network equipment switches and servers
• Monitor network activities such as alert reports error reports and network performance statics; report to ensure uptime and efficient resolution of issues
• Assess and recommend customers of a better way to enhance network operations and integrated hardware/ software
• Prepare and maintain documentation of customer network inventory troubleshooting procedure and resolution to the issues
• Maintain proper record of work operations events and logs to produce concise reports to company management
• Upgrade network equipment such as fan Dual In-Line Memory Module (DIMM) motherboard Small Form-factor Pluggable (SFP) Redundant Array of Independent Disks (RAID) controller blade servers hard drive etc.
• Perform tape backup to protect important customer information
• Perform layer three ping and traffic testing using JDS Uniphase (JDSU) Optical Time Domain Reflectometer (OTDR) to locate fault on fiber network
• Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables
• Supports the operations and security and critical facilities personnel team for breaks or other activities when necessary

What we are looking for:

• Technical aptitude and ability to complete all training and onboarding
• Commitment to teamwork and collaboration including participation in shift roster
• Positive attitude and willingness to continually learn and evolve in the role
• Completion of relevant certification in IT or Telco related course (ideal)
• Hands-on experience or and understanding of fiber optics
• Customer service experience will be highly regarded
• Ability to attain and maintain NV1 Security Clearance

Benefits of the role:

• Full-time permanent role with a Global Data Center industry leader
• Salary package including annual performance-based bonus and private healthcare or health allowance.
• Close to transport links via Bus or Train and free onsite parking available
• Access to wide ranging financial wellness and company benefits and various Employee Assistance programs.
• Working environment offering defined career development path in the Customer Operations Engineering or wider teams
• Continued development and training opportunities onsite and with access to the Equinix Global Operations Academy

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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