Customer Support Officer Sealed Roads
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Job Summary
- Band 4
- Full time ongoing role
- Contribute to meaningful work that directly improves safety and quality of life for the community.
- Join a supportive and collaborative team that values communication and shared success.
- Enjoy a diverse hands-on role with opportunities to grow your technical and customer service skills.
- Be part of an organisation committed to professional development safety and employee wellbeing.
About Us
As one of Victorias fastestgrowing municipalities Cardinia Shire Council is an innovative and communityfocused organisation committed to delivering highquality services for our residents. Were driven by curiosity continuous improvement and a genuine passion for creating a thriving connected and sustainable place to live and work.
Were invested in our people and champion a culture where diverse perspectives are valued learning is encouraged and your contribution has real impact. If youre motivated communityminded and looking to build a meaningful career in local government youll find opportunity and purpose here at Cardinia.
About the opportunity
Join a team that plays a vital role in supporting our community and maintaining the safety and performance of our civil infrastructure this hands-on and community-focused role you will be the bridge between residents and our Civil Maintenance team ensuring transparency high-quality service and excellent customer experiences. If youre passionate about helping people solving problems and contributing to safer roads and public spaces this is an exciting opportunity to make a real and visible impact.
You will make an impact by
- Assisting customers with professionalism empathy and clear communication.
- Investigating and resolving requests hazards and defects across roads footpaths and drainage assets.
- Conducting inspections in line with the Road Management Plan and providingaccurate field data.
- Supporting emergency response activities including after-hours attendance whenrequired.
- Understand the operation of earthmoving equipment and contributing to small civil improvement projects.
What you will bring
- Experience in a customer-facing role and the ability to stay calm composed and solutions-focused.
- Strong communication skills with the ability to manage expectations and build trust with the community.
- Capability to collectaccurate field data including photos measurements and written assessments.
- Proficiency in systems such as Microsoft Office Reflect and other Council applications.
- Understanding of civil infrastructure assets including roads drainagefootpaths and street furniture.
- A valid Victorian drivers licence Construction Induction Card Level 2 First Aid Certificate and traffic management accreditation.
- Physical capability to perform manual labour and ideally a Certificate III in civil construction/road transport (or related discipline).
Why work with us
- Opportunities to work on innovative and impactful initiatives that make a real difference to the community.
- Professional development opportunities including training and education programs and leadership development initiatives.
- A commitment to sustainability and environmental stewardship with initiatives to reduce the Councils carbon footprint and promote sustainable practices in the community.
- A focus on work-life balance with programs and initiatives designed to support employees physical and mental well-being.
- Discover these benefits and how we support and value our employees throughout their career .
Toapply
- Please complete the online application form including your resume and a brief cover letter demonstrating your suitability to the role.
- Applications close7th September 2026
- For further informationregarding the role Adam Renyard onor refer to the position description.
Cardinia Shire Council is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTIQ and people from culturally diverse backgrounds to explore career opportunities with Cardinia Shire Council. If you have any support or access requirements we encourage you to advise us at the time of application by contacting us on.
All successful applicants will be required to undertake a National Police Check and pre-employment medicals. Certain positions may also require a Financial Background Check Traffic Check or Working with Children Check.
You must have valid Australian Working Rights to be considered for this role.
Required Experience:
Unclear Seniority
