Customer Success Manager

Customer Success Manager Sydney EROAD

ABOUT THE COMPANY
EROAD is a global fleet management technology company listed on both the NZX and ASX providing telematics-based solutions that help fleet operators manage compliance safety and assets. As the business continues to grow across New Zealand Australia and North America were looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

WHAT YOULL DO
This is a customer-facing role where youll be the trusted advisor behind every accounts success.
- Own a portfolio of customer accounts and build relationships that last
- Drive retention and growth across your portfolio
- Act as the go-to subject matter expert on our products for your customers
- Work closely with Sales Product Supply Chain and Finance to resolve issues and identify opportunities
- Report to the Customer Success Team Lead as part of a wider customer success function

WHAT YOU NEED
Heres what will set you up to succeed in this role.
- Around 3 years in a customer success customer service or customer-facing account management role
- A background in the technology or SaaS industry
- Experience working within a delivery framework such as Agile Scrum Kanban or a similar structured methodology
- Familiarity with CRM tools

WHY JOIN
Heres what you can expect as part of the EROAD team.
- Be part of a high-growth innovative technology company making a genuine difference for customers
- Join a multicultural diverse organisation that invests in continuous learning including EAP offerings and AI tooling
- Work alongside a talented and collaborative team
- Competitive benefits package