Customer Solutions Manager, ANZ

Every large organisation has a moment where AI and Cloud stops being a technology decision and becomes a business transformation. Thats where you come in.

As a Customer Solutions Manager (CSM) in our Australia and New Zealand (ANZ) team youll be the person senior leaders turn to when they need to move from strategy to execution. You wont just manage a project plan youll help customers figure out what success actually looks like then work across their teams (and ours) to make it happen. Think migration programs that unlock new business models AI adoption that changes how a company operates or modernisation efforts that save millions.

What makes this role different from a typical program manager or consultant Youll combine deep technical knowledge with strategic business thinking. Youre equally comfortable reviewing architecture decisions as you are presenting a transformation roadmap to a CTO. Youll own the outcome not just the process and youll do it across some of Australias most complex enterprise environments.

This is a high-autonomy role. Youll navigate ambiguity build trust with executives and connect the dots between whats technically possible and what drives real business results.

Key job responsibilities
You will apply your consulting and program management expertise to understand customer business objectives develop executable strategies and drive successful implementation with customers AWS teams and partners. You will understand your customers biggest IT and business challenges and provide prescriptive guidance based on AWS best practices to guide them through obstacles.

This role drives transformation across technical operational organisational and educational dimensions spanning IT teams and business units. You will coach customers on AWS services and support them in adopting the right solution at the right time.
Lead complex customer engagements with measurable impact across multiple business outcomes lines of business or customers
Serve as a trusted advisor to senior customer stakeholders and decision makers shaping AI and Cloud transformation strategies and influencing adoption decisions
Own end-to-end execution of strategic customer initiatives including change management adoption acceleration and governance
Translate complex technical and business requirements into transformative adoption strategies that connect to measurable business outcomes
Communicate effectively across all organisational levels from technical leads to business executives delivering clear messages that drive alignment
Leverage emerging technologies (including AI) to proactively build and scale mechanisms that eliminate non-differentiated work and reduce adoption friction
Provide actionable customer insights and feedback that inform AWS service improvements
Build best practices and mentor team members on technical approaches and execution excellence

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 2000 companies trust our robust suite of products and services to power their businesses.

Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home we are enabled to deliver better outcomes.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realising customer benefits and successful program completion
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Working knowledge across multiple relevant technology domains (compute networking security data AI/ML) with the ability to guide implementations and make informed technical decisions
- Bachelors degree in Computer Science Engineering Business or related field (or equivalent experience)

- AWS certification such as AWS Solutions Architect or a similar cloud certification or Associates degree or above
- AWS Certified Solutions Architect Associate (or higher)
- AWS Certified AI Practitioner (or equivalent AI/ML certification)
- Practical experience with AI and cloud technologies either through leading on-premises-to-cloud migrations or working directly with AWS services in an architecture or development capacity
- Experience implementing cloud services including migrations modernisation projects or similar transformation programs
- Experience building business cases that connect technical adoption to measurable business outcomes

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.