Customer Solutions Coordinator

As a Customer Solutions Coordinator youll be the key link between our customers and internal teams ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential as youll be coordinating voice-related customer solutions managing service delivery activities and acting as a trusted point of contact for customers and stakeholders.

This permanent role combines coordination problem-solving and relationship-building to create exceptional customer experiences. Youll manage contracts oversee service delivery and work closely with suppliers and partners to keep projects on track.

If youre organised adaptable and customer focused this is an opportunity to make a meaningful impact within a collaborative team.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.

Join us as we continue to grow and make a mark as the 4th largest telco in Australia!

Why work for Aussie

Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!

Our fantastic culture lives and breathes our values:

• Dont be ordinary be awesome

• Think BIG

• No bullsh*t

• Be good to people

• Have fun

We are proud to be a B Corp Certified company which means were good to our people our customers and the planet by maintaining the highest standards for social and environmental performance transparency and accountability.

We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.

But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off our Mobile services

• Day to day benefits like flexible working arrangements Employee Assistance Program (EAP) discounts with big names like Specsavers HCF and many more

• Celebrating you! With monthly rewards and recognition

• Internal training and resources for you to continue to learn grow and achieve your career goals

• Yearly allowance for amazing Aussie merch

• Fitness Passport for access to multiple gyms and pools across Australia

Lets talk about you

Youre someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. Youre curious adaptable and love learning new things to help you grow and support your team.

• A warm and approachable communication style with exceptional interpersonal skills

• Proven experience delivering outstanding customer service (around three years)

• Strong organisational and time management skills that keep things running smoothly

• Ability to write clearly for different audiences

• A knack for problem-solving and thinking proactively

• Comfortable working on your own while contributing to a supportive team environment

• Quick to learn and flexible when things change

• Familiarity with project management methodologies

• Knowledge of telco and data services is essential

How will you support our Why

As a Customer Solutions Coordinator youll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. Youll work closely with customers sales teams and technical experts to make sure solutions are delivered seamlessly and with heart.

Ready to join

Hit the apply button to submit your application and our fantastic team will be in touch!

Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions get in touch today with our team at

Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!