Customer Solutions Coordinator
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
At Aussie Broadband things are done a little bit differently. Our goal is to be the telco people love customers team members shareholders and all stakeholders. We do this by living and breathing our values in everything we do thatsthe Aussie way. As a B Corp Certified company we hold ourselves to the highest standards for social and environmental performance transparency and to have been named one of Australias Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB) the Aussie Broadband Group collectively supplies more than 1 million telecommunications servicesoperatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.
Our culture is built on five values that guide everything we do:
Dontbe ordinary be awesome Think BIG Nobullsh*t Be good to people Have fun
About the Role
As a Customer Solutions Coordinator youll be the key link between our customers and internal teams ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential as youll be coordinating voice-related customer solutions managing service delivery activities and acting as a trusted point of contact for customers and stakeholders.
This permanent role combines coordination problem-solving and relationship-building to create exceptional customer experiences. Youll manage contracts oversee service delivery and work closely with suppliers and partners to keep projects on track.
If youre organised adaptable and customer focused this is an opportunity to make a meaningful impact within a collaborative team.
What Youll Do
Youre someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. Youre curious adaptable and love learning new things to help you grow and support your team.
A warm and approachable communication style with exceptional interpersonal skills
Proven experience delivering outstanding customer service (around three years)
Strong organisational and time management skills that keep things running smoothly
Ability to write clearly for different audiences
A knack for problem-solving and thinking proactively
Comfortable working on your own while contributing to a supportive team environment
Quick to learn and flexible when things change
Familiarity with project management methodologies
Knowledge of telco and data services is essential
What Youll Bring
As a Customer Solutions Coordinator youll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. Youll work closely with customers sales teams and technical experts to make sure solutions are delivered seamlessly and with heart.
Demonstrated experience across telco voice and data services including HPBX SIP Trunks NBN and Fibre solutions
Strong troubleshooting and problem-solving skills with a proven ability to resolve customer enquiries and deliver high-quality service outcomes
A warm and approachable communication style with exceptional interpersonal skills
Strong organisational and time management skills that keep things running smoothly
Ability to write clearly for different audiences
Comfortable working on your own while contributing to a supportive team environment
Quick to learn and flexible when things change
Familiarity with project management methodologies
Why Join Us
At Aussie Broadband we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer we support and celebrate diversity every day its just one of the ways we live our value of Be good to people.
We also give back to the communities we serve through our Pledge 1% commitment community sponsorship programs and paid community service leave for all staff.
The Good Stuff
- 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
- Discounted internet up to the value of $109 per month
- 20% off Mobile services
- Fitness Passport for access to multiple gyms and pools across Australia
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Discounts with Specsavers HCF and many more
- Monthly rewards and recognition
- Internal training and development resources to support your career growth
- Yearly Aussie merch allowance
Ready to Join
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
For questions reach out to . Just note that all applications must be submitted via the job link.
Required Experience:
IC
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
