Customer Service Supervisor

At ICC Sydney Australias leading conventionexhibition and entertainment precinct were more than just a world class venueand brand were a community of passionate professionals dedicated to puttingour people first. As part of our close-knit team youll help deliverunforgettable events and experiences in a space that fosters creativity andcollaboration.

The Consortium involving Darling Harbour Live Placemaking NSW and ICC Sydney as part of the Public Private Partnership (PPP) delivering ICC Sydney includes the architectural landmark The Cutaway as part of the PPP portfolio. With its striking architecture and prime location in the heart of Barangaroo The Cutaway is a premium stage for festivals immersive experiences corporate launches exhibitions gala dinners and creative industry showcases making it an extraordinary location for our team members to work.

We prioritise inclusivity and support creating an environment whereevery team member can thrive. If you need any adjustments during the recruitment processdont hesitate to reach out to our team at or call . You can also connect with one of our internal diversity streams foradditional support.

About this opportunity:

We arelooking for a passionate resilient and highly flexible Customer ServiceSupervisor ready to lead and inspire a team in a world-class venue. ICCSydney is looking for an experienced leader to join our upbeat friendly anddedicated team of event professionals.

Youllbe a critical first point of contact for our diverse guests and eventstakeholders ensuring seamless operational success across over 700 eventsannually. The nature of the events industry means your schedule will vary soexpect a 7-day rotating roster with early morning starts and late eveningfinishes. We thrive on this dynamic environment and need a supervisor whogenuinely embraces the variety of shifts and challenges that comes with it. Ifyou love the idea of a role where no two weeks are exactly alike and yourecommitted to delivering extraordinary service whenever our customers need itthen this is for you!

Youllbe joining a high-performing team welcoming over 1 million guests a year. Ifyou enjoy variety and thrive on flexibility youll love the fast-pacedever-changing environment we offer.

Why ICCSydney

ICC Sydney offers more than just a job we providethe chance to be part of something extraordinary. We create world class experiences while fostering a collaborativeinclusive culture where your ideas and skills are valued.

As part of ourteam youll help deliver unforgettable events and experiences while enjoying a range of exceptionalbenefits including:

• Free and fresh daily meals.
• Heavily discounted car parking and dry cleaning.
• Additional and generous leave opportunities including paid wellbeing leave volunteer leave and parental leave.
• Purchased leave novated leasing and salary sacrificing options.
• Access to exclusive health insurance offers and an executive superannuation arrangement.
• Team social events; regular companywide meetings and networking annual awards night social clubs and committees and diversity and inclusion activations.
• Access to discounted or complimentary event tickets.
• A coffee and pastry on us on your birthday.
• Regular professional development and learning opportunities.
• We encourage your work life balance and offer flexibility to suit you.
• As an international company Legends Global can offer future career opportunities throughout our global network of venues.
• CBD location close to public transport and in the heart of the Darling Harbour precinct.

ICC Sydney iscommitted to prioritisingequitable sustainable and innovative practices for all team members andvisitors. This includes people with all abilities First Nations Peoplespeople across all generations LGBTQIA individuals new Australians parentsand carers and families of all structures. Our diverse passionate team drivesa culture of collaboration inclusion and service excellence.

Required Skills & Experience:

You will bring your extensive customer serviceexperience from a large-scale venue and combine it with your passion to deliverextraordinary events at ICC Sydney. A positive attitude resilience strongcustomer service and communication skills as well as the ability to establishgood working relationships are essential to succeed in this role.

In addition to this youwill also:

• Take an active role in supervising and performance managing a large team of casual ushers.
• Lead and assist daily changes to the usher roster based on event needs.
• Flexible and available to work across a 7 day rotating roster including early morning and afternoon/evening shifts across multiple customer service desks.
• Deliver business centre services for our clients and guests.
• Learn and perform the role for Exhibitor Services to our exhibition clients and guests.
• Ensure that administrative tasks are completed daily including daily event reports post event reports incident reporting and accurate briefing sheets.
• Assist in managing crowd flows to ensure the front of house delivery is conducted in a safe and efficient manner.
• Previous Customer Service Supervisor experience.
• Valid working rights in Australia.
• You must be 18 years or over.

What to expect next:

If this sounds like the right role for you we lookforward to receiving your application.

At ICC Sydney we trust your resume covers your skillsbut were also looking for like-minded passionate and friendly people tocontinue to build on our strong culture. Should your application progress youwill be invited to attend an interview.

To be eligible for employment you must have validworking rights in Australia.

PleaseNote; relevant screeningchecks will be conducted as part of the recruitment process. This includes aNational Police Background Check for successful candidates. You will also berequired to show proof of identity that meets the 100-point check. Shortlistedcandidates may also be required to complete an appropriate and relevant healthassessment as part of the recruitment process.

Join us at ICC Sydney whereyou can bring your best whole self to a team that truly puts people first.

Required Experience:

Manager