Customer Service Agent

• Take pride in delivering exceptional customer service 
• Located at DarwinAirport 
• Permanent part-time opportunity working a 7-day rotational roster 

At Qantas our customers come first. We continually challenge ourselves to reimagine the customer experience working hard to connect with our customers and build trust. Ultimately we want our service to make people feel at home no matter where they are. 

As a Customer Service Agent no two days are the same. The only guarantee is that youll explore whats possible be challenged solve problems and make a difference. With a resilient and customer-focused attitude youll be surprised by what youre able to achieve and the impact you can have on our customers journey. Taking ownership is critical. Weve built a high-performance culture and youll be empowered and supported to deliver your best every day. 

You will create a welcoming environment for our customers by greeting and assisting passengers supporting the boarding and disembarkation of flights assisting customers with special needs caring for unaccompanied minors and providing timely and accurate information. 

The role includes delivering exceptional customer service across frontline operations including Baggage Services and the Qantas Club. 

We are seeking experienced and committed customer service professionals to join our team as Customer Service Agents. 

Youll have  

• Flexibility to work a 7-day rotating roster including weekends and public holidays  
• Previous experience in a fast-paced customer service environment with a genuine passion for delivering exceptional customer experiences  
• Proven ability to think on your feet solve problems and perform effectively under pressure in a time-critical environment  
• Strong communication and interpersonal skills with the ability to build rapport and maintain effective relationships with customers and stakeholders from diverse backgrounds  
• A positive proactive and solutions-focused approach with the ability to manage and de-escalate challenging customer situations with professionalism and empathy  
• Strong organisational and time-management skills with the ability to prioritise competing tasks and adapt to changing operational demands  
• Excellent teamwork skills and a commitment to supporting collaborating with and coaching colleagues  
• Demonstrated punctuality reliability and a strong commitment to maintaining high professional standards  
• Compassion and empathy when supporting customers with diverse needs  
• Adequate physical fitness to safely perform baggage service duties  
• Impeccable personal presentation and professionalism  
• Demonstrated high-level computer literacy and confidence using a range of technology platforms software applications and digital systems. 

Why Qantas 

If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to help us dream big and deliver successfully. 

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us helping you maintain the high standards our customers have come to expect while continuing to build your skills and career over time. 

Youll be supported from day one with on-the-job training and coaching as well as formal development opportunities. While you may start in this role we have a strong track record of supporting our people to grow their careers in many different directions. At Qantas the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees. 
• Well give you access to thousands of rewards: Through our partnerships we can offer discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. 
• Well support your wellbeing: From learning how to better support your own and others mental health to accessing our interactive wellbeing app and a tailored nutrition plan well help you prioritise your wellbeing. 

Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or accessibility requirements we encourage you to let us know at the time of application. 

Applications Close: 11:59pm (AEST) on Tuesday 8th September 2026 

Remote Work :

No

Employment Type :

Part-time