Customer Marketing Manager

If youve ever found yourself thinking Surely there has to be a better way for customers to experience this... then our role could be for you.

At Zelora were making solar battery and EV charging simpler for Australians. Were growing quickly launching new products and building experiences that help customers feel confident on their electrification journey. Thats where you come in.

As our Customer Marketing Manager youll own and shape the customer journey from lead to post install and beyond. Youll spend your days thinking about the people behind the process. The customer that wants the benefits of solar & battery but doesnt know where to start. The customer whos waiting for an update. The customer who wants to find information in the app.

Your job is to make every step feel clear helpful and human.

No two days are the same. One morning you might be reviewing journey performance and customer feedback uncovering opportunities to improve conversion or remove friction from an existing experience. By lunch you could be collaborating with Product Technology Sales Operations and Support teams to design a brand-new customer journey that speeds up install. By the afternoon you could be launching a targeted campaign supporting a new product launch or briefing an automated workflow in HubSpot.

The common thread Everything starts with the customer.

This is a role for someone who loves making things better. Someone whos naturally curious enjoys solving problems and gets a kick out of seeing a small improvement create noticeably better CX. Youll need to be comfortable working across multiple projects bringing people together and turning ideas into action.

Its a big role but youll have plenty of support. Youll be backed by an experienced marketing team who can help bring your ideas to life through content creative and campaign execution. Youll also have agency partners on hand to help build test and optimise customer journeys and HubSpot workflows.

Youll thrive here if you enjoy ownership variety and the opportunity to make a tangible impact. The work is fast-paced sometimes complex and always rewarding. Youll have the freedom to shape experiences that influence business growth while making life easier for our customers.

Zelora has big ambitions paired with the backing of Bunnings and Intellihub. If youre excited by building things improving things and being the voice of the customer in a business thats just getting started wed love to hear from you!

Qualifications :

About your experience

• Degree qualified in Marketing or a related discipline.
• Proven experience in B2C marketing with a strong focus on customer engagement retention acquisition and lifecycle marketing.
• Experience developing and executing customer campaigns across email SMS and digital channels.
• Proficiency with HubSpot or similar CRM and marketing automation platforms.
• Strong understanding of customer data segmentation campaign performance and marketing analytics.
• Track record of delivering successful product launches customer initiatives and commercial outcomes.
• Excellent written and verbal communication skills with the ability to influence stakeholders and present ideas effectively.
• Knowledge of digital marketing lead generation and marketing automation best practices.
• Highly analytical and metrics-driven using insights to optimise campaigns and inform strategy.
• Strong project management and prioritisation skills with the ability to manage multiple initiatives in a fast-paced environment.
• Collaborative and relationship-focused with experience working across product sales digital and customer teams.
• Curious adaptable and proactive with a passion for understanding customer needs and driving growth.

Additional Information :

Why Join Zelora

• Establish and shape a critical capability within a growing business
• Work directly with senior business leaders and cross-functional teams
• Make a genuine impact in a business experiencing significant growth and change
• Help deliver technology solutions that support Australias transition to cleaner energy
• Enjoy autonomy ownership and the opportunity to influence how Zelora scales
• Join a collaborative down-to-earth team where your contribution matters

If youre excited by the opportunity to build capability lead quality outcomes and partner with the business to deliver meaningful change wed love to hear from you.

Remote Work :

No

Employment Type :

Full-time