Customer Experience (CX) Consultant
Job Location:
Camberwell - Australia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join Our Team - Were Hiring!
Full-Time 6-Month Contract Hybrid Working
Help families navigate the moments that matter.
As a Customer Experience Consultant youll be the first point of contact for families across Australia supporting enquiries related to bookings enrolments billing and Child Care Subsidy matters.
This is more than a customer service role. Youll investigate enquiries solve problems and guide families through complex situations while delivering a positive customer experience.
Why join us
- Hybrid working with flexible rostered work-from-home opportunities
- Varied role across phone email online chat and administration
- Supportive team culture with ongoing coaching and development
- Meaningful work helping families access quality care and education
What youll do
- Assist families with billing payments bookings and subsidy enquiries
- Respond to calls emails and online chat enquiries
- Investigate and resolve customer issues
- Maintain accurate records across multiple systems
- Deliver exceptional customer experiences on every interaction
About you
Were looking for someone with strong people skills a positive attitude and a genuine desire to help others.
Youll bring:
- Customer service experience in a contact centre collections hospitality retail education OSHC or similar environment
- Excellent communication skills
- Strong problem-solving ability and attention to detail
- Confidence working across multiple systems
- Empathy and professionalism when handling sensitive matters
The details
- 38 hours per week
- Monday to Friday rotating roster between 8am-8pm
- First 4 weeks 9am 5pm in-office for training
- Hybrid work model after onboarding
- Full Australian working rights required
Additional Information :
At Junior Adventures Group child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.
We welcome individuals from all backgrounds abilities and identities including Aboriginal and Torres Strait Islander people.
Remote Work :
No
Employment Type :
Full-time
About Company
Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being cons ... View more
