Customer Experience Consultant

Job Title

Customer Experience Consultant

Job Description Summary

Genuine career progression we hire from within!
Hybrid flexible working options in a permanent full time role
Entry level roles we provide full training & ongoing development

We are looking for an enthusiastic individual to join our exciting Customer Experience Consultant team in Melbourne. Youll play a key role in providing exceptional customer support and enhancing the overall client experience.

Job Description

What youll be doing;

• Be the first point of contact for incoming calls and emails from our clients (average of 60-70 interactions (blend of calls & emails) per day approx 30-40 emails per day)

• Accurately log client requests into our systems

• Resolve queries efficiently and professionally

• Meet client KPIs and contribute to team targets

• Deliver outstanding customer satisfaction

• Support and improve internal processes and procedures

What were looking for;

• A natural people person who enjoys helping others

• A confident communicator with a passion for customer service

• Excellent phone manner and a knack for sending concise emails

• Strong multi-tasker juggling different tasks without compromising quality

• High attention to detail and accuracy a natural problem solver!

• Positive attitude integrity and honesty

• Organised self-disciplined and a team player

• Experience in a call centre environment or customer service role (ie retail or hospitality etc) is a plus but not essential well provide full training so you can develop your career!

• Proficient in computer literacy and keyboard skills

Whats in it for you;

• Full time permanent role with flexible shifts ranging from 7am 11am start times and 3pm 7pm finish times

• Comprehensive training to set you up for success

• A great opportunity to shift careers or explore a new path

• A supportive collaborative team invested in your growth

• A diverse organization that values different perspectives

• Clear opportunities for growth and career advancement

Important:Applicants must be eligible to work in Australia.
Only shortlisted candidates will be contacted.

As an equal opportunity employer Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: Cushman & Wakefield