Customer Care Support Officer

Contract until July 2027Part time 19 hours per week - Mondays and Tuesdays requiredDocklands Office close to trains and tramsAbout Red CrossAustralian Red Cross is part of the worlds largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for the roleThe Customer Care Team are the front line to Red Cross and are our brand ambassadors supporting our mission by creating memorable experiences for our customers. This role will require you to consistently deliver incredible immersive and exciting experiences to all our current and future will play an integral part in engaging converting growing and retaining our valuable supporter base across several calling will be required and will be based on monthly volumes of leads which may include other cohorts of the Red Cross client base. This role must achieve monthly individual supporter experience acquisition and retention targets through all inbound/outbound channels. You are required to achieve KPIs in areas such as supporter delight upsell/cross sell of other Red Cross products of both a financial and non-financial nature and Trust & Respect. You will also be required to support Disaster appeals when you will bringA proven successful record in a sales/target-driven fundraising or call centre ability to provide a professional and empathetic approach when engaging and acquiring customersSales or Marketing background to assist in the development and implementation of cross-sell/ up-sell retention and reactivation strategies within the Customer Care interpersonal skills including ability to interact and engage with people from a wide range of in Database management Microsoft Excel and with Social Media platforms is a plus. Experience in financial spreadsheets and financial reconciliations highly that act for you while you act for humanityFinancial wellbeing: In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual Flexibility: You can access flexible working arrangements We support flexible ways of working. This role operates in a hybrid environment with an expectation that employees attend the office 2 days per week to support team connection and collaboration. A paid Me day just for you and a wide range of other paid leave optionsFurther informationThis role is covered by the Social Community Housing and Disability Award Level 3 salary from $80008.24 full time equivalent ($40.49 per hour) super. Generous salary packaging available to increase your take home close: Sunday 2nd AugustFor any enquiries please contact Patrick Keenan at please note this is only for enquiries all applications must be submitted through our website for we appreciate interest in our roles we will not be engaging with Agencies or Agency Candidates for this roleJob Ref # 13669